Patient Contact Center Assistant

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.

• Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Why you will love working here:

• Flexible schedule; start as early as 6 AM (or as late as 9AM)

• Monday - Thursday in office with Friday working from home

• Will learn a lot with varied tasks while working with patients and attorneys.

• Strong track record of providing excellent work/life balance.

• Comprehensive benefits package and competitive compensation

• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you'll be doing:

Provide excellent customer service to patients by working correspondence that comes into the Patient Contact Center (emails, faxes, charity, attorney requests, ETM tasks, insurance updates, and other miscellaneous correspondence).

• Accurately and timely process incoming correspondence included but not limited to: attorney letters, hospital charity, insurance updates, address updates, ETM tasks, and other miscellaneous correspondence within one business day.

  • Attorney requests

  • Affidavits to be signed and notarized

  • Bankruptcy notifications

  • E-mails from patients

  • Faxes from patients

  • Hospital charity

  • Insurance and address updates

  • ETM tasks

• Work with collection agencies to resolve outstanding patient accounts.

• Identify billing errors within the system to bring patient accounts to resolution.

• Interpret and understand Explanation of Benefits (EOB's) to identify where additional patient or insurance follow up is necessary.

• Interpret and understand Sales Force Managed Care to determine if contracts or special arrangements are set up in the system correctly.

• Maintain patient confidentiality by verifying HIPAA.

• Communicate in a respectful and courteous manner at all times.

Who / What we are looking for:

• You have six months experience in a medical billing environment, preferred.

• You have clerical experience and are comfortable with various office machines (fax/copier)

• You have experience and are comfortable with computers and technology with at least beginner level experience with Microsoft Office

• You have a High School diploma.

Location:

• 12790 Merit Drive, Suite 200, Dallas, TX (Monday - Thursday on site, Friday remote)

Pay Range:

$17.00 - $25.50

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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