Patient Coordinator

Company Overview
Ruffino & Whitford Cosmetic and Family Dentistry is a dynamic family dental practice featuring four experienced doctors. Our state-of-the-art facility is equipped with the latest technology, including digital x-rays and Cerec crowns, supported by a friendly and professional staff dedicated to delivering excellent patient care.

Job Overview
We are seeking a dedicated and detail-oriented Patient Coordinator to join our team. The ideal candidate will excel in managing patient interactions, coordinating appointments, and ensuring smooth office operations. This role requires strong organizational skills, medical terminology knowledge, and familiarity with electronic health record systems to provide exceptional service to our patients.

Responsibilities

• Greet patients warmly and efficiently manage check-in and check-out procedures.
• Schedule appointments accurately.
• Verify patient insurance information and assist with insurance claims processing.
• Maintain comprehensive and organized dental records, ensuring confidentiality and compliance with privacy regulations.
• Assist in collecting payments, processing dental billing, and following up on outstanding accounts.
• Coordinate communication between patients and healthcare providers regarding treatment plans or follow-up care.
• Support the office team by managing administrative tasks related to patient flow and documentation.

Requirements

• Prior experience in a dental office setting, preferably within dental or healthcare environments.
• Knowledge of medical coding including DRG (Diagnosis-Related Group), CPT (Current Procedural Terminology), ICD-9, ICD-10, and ICD coding systems.
• Familiarity with dental billing, collections, and insurance claim procedures.
• Excellent organizational skills with attention to detail in handling dental records and documentation.
• Strong communication skills to interact effectively with patients, staff, and insurance providers.
• Join our team as a Patient Coordinator to contribute to a seamless patient experience while supporting our practice’s commitment to quality care through efficient office management and compassionate service.

Job Type: Full-time

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person