Patient Coordinator

X-raysAbout the role:

The Patient Coordinator is a key member of the administrative team, accountable for creating positive patient experiences, managing patient files, and ensuring the optimization of patient flow. The Patient Coordinator works diligently to provide as much consistency of care as possible while meeting the scheduling requirements of the Doctor, the clinical staff, and the patients. Frequently problem-solving, the Patient Coordinator is the central point of contact for patients and families, the clinical team, and referral sources.

What you will be doing - key responsibilities:

• Greet patients as they arrive and make them feel welcome.
• Book appointments for new and returning patients utilizing the appropriate scheduling templates.
• Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary, and discussing any major changes with the clinical team.
• Make and distribute copies of the schedule.
• Manage patient statuses and ensure that appointments are booked or archived accordingly.
• Enter relevant patient information into the computer and scan all incoming correspondence and X-rays.
• Confirm that appointment reminders are being sent out, follow up with unconfirmed appointments, and reschedule no-shows.
• Take payments received at the front desk, post them, and provide receipts to the patients.
• Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow up on messages left during Clinic closures.
• Assist with maintaining the front desk and waiting area, including managing seasonal decorations, and general tidying.
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Perform other tasks as assigned by the Doctor and Practice Manager.

About you:

• You are an excellent communicator who brings enthusiasm and passion to every interaction.
• You enjoy organization and planning.
• You thrive on the challenge of managing and completing priorities.
• You care about providing excellent customer service and positive patient experiences.

What you bring – qualifications:

• 1 year of Dental/ Ortho experience within a clinical setting
• Experience working in an orthodontic or general dental clinic is an asset.
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members, and the community.
• Keen attention-to-detail and time management skills.

What you will benefit from:

• Being part of a collaborative and engaging team that prioritizes employee development.
• Partnering with and learning from an experienced network of professionals.

How to Apply:

We know that applying to a new role takes a lot of work and we sincerely value your time and your interest in Liberty Station Orthodontics. We’re looking forward to reading your application. We thank all applicants, though only those selected for an interview will be contacted.

Liberty Station Orthodontics has a strong commitment to diversity and inclusion and all candidates will be considered.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Bonus
• Vision insurance

Schedule:

• 8-hour shift
• Day shift

Ability to commute:

• 2445 Truxtun Rd, Suite 104 San Diego, CA 92106

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Dental Administrative: 2 years (Preferred)

Work Location: One location

Hiring Insights
Hiring 1 candidate for this role

Urgently hiring

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Orthodontics/ Dental: 2 years (Required)

Work Location: In person