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Patient Coordinator
Concertina is seeking a Patient Care Coordinator in the Healthcare / Specialty Pharmacy industry. This is a high-volume, call-based role serving as the first point of contact for patients, providing support throughout the prescription fulfillment process. The ideal candidate has strong communication skills, a customer service mindset, and the ability to manage multiple interactions efficiently in a fast-paced environment. No clinical license is required, as training will be provided.
Job Responsibilities:
- Handle high-volume inbound and outbound patient calls in a professional and empathetic manner
- Collect and verify patient demographic and insurance information
- Assist patients with questions related to prescriptions, pricing, delivery, and coverage
- Educate patients on insurance benefits, claims status, and fulfillment processes
- Support prior authorization and approval processes as needed
- Document all interactions accurately in internal systems
- Coordinate with physicians, pharmacies, and internal teams to ensure smooth processing
- Resolve patient concerns and escalate complex issues when necessary
- Maintain confidentiality and ensure compliance with HIPAA regulations
- Follow established workflows, scripts, and procedures
- Provide excellent customer service and build positive patient relationships
- Continuously learn and adapt to new processes, tools, and healthcare information
Qualifications:
- High school diploma or GED equivalent required
- At least 1–2 years of experience in customer service, BPO, or healthcare support preferred
- Strong English communication skills (verbal and written)
- Experience in a call center or high-volume environment is an advantage
- Ability to multitask, prioritize, and work efficiently under pressure
- Strong attention to detail and problem-solving skills
Requirements:
- Updated Resume/CV
- Ability to work in a fast-paced, call-driven environment
- Strong interpersonal and communication skills
- Reliable internet connection and personal computer
- UPS/battery backup to ensure work continuity during blackouts
Benefits:
- Competitive salary with performance-based bonuses
- Remote work flexibility
- Career growth opportunities in healthcare support and operations
- HMO coverage for the employee and immediate family members
Join our team now and be part of the top 1% talent in the Philippines!
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