Patient Coordinator-Female

OPD Coordinator – Roles & ResponsibilitiesBrindhavvan Areion Hospital

Position Title: OPD Coordinator (Female)
Department: Outpatient Department (OPD)
Reports To: OPD In-Charge / Hospital Administration

Primary Objective

Ensure smooth, efficient, and patient-centric operations of the Outpatient Department with professionalism, accuracy, and warmth.

Key Responsibilities1. Front Desk & Patient Management

• Welcome patients with cordiality and professional demeanor.
• Register new patients accurately and update existing patient details.
• Assist patients with appointment scheduling and follow-ups.
• Handle patient inquiries on phone calls, WhatsApp, and in person.

2. Appointment Coordination

• Manage daily appointment roster for doctors.
• Confirm appointments with patients to reduce no-shows.
• Coordinate rescheduling and cancellations with empathy and clarity.

3. Records & Documentation

• Maintain accurate OPD registers and digital records.
• Ensure filing and upkeep of patient files and consent forms.
• Verify patient details and doctor specifics before consultations.

4. Billing & Payments Assistance

• Provide guidance on billing procedures when needed.
• Collaborate with billing team to ensure smooth payment processes.
• Assist patients in understanding estimates and service charges (if required).

5. Communication & Coordination

• Act as liaison between doctors, nursing staff, and patients.
• Communicate delays, changes, or important instructions clearly.
• Coordinate with referral departments (lab, pharmacy, radiology).

6. Customer Service & Patient Care

• Offer high levels of empathy, patience, and confidentiality.
• Resolve patient concerns quickly; escalate serious issues to supervisors.
• Ensure cleanliness and comfort in waiting areas.

7. Compliance & Safety

• Follow hospital policies for data privacy, safety, and hygiene.
• Ensure adherence to procedures for sensitive patient information.
• Report any discrepancies or operational concerns promptly.

Skills & Attributes

✔ Strong communication (English & Kannada preferred)
✔ Polite, empathetic, and patient-focused attitude
✔ Good coordination and multitasking abilities
✔ Basic computer proficiency (MS Office / Hospital software)
✔ Calm under pressure with problem-solving mindset

Work Schedule

• Rotation across shifts as required.
• Available for peak hours support and weekend duties if scheduled.

Job Types: Full-time, Permanent

Pay: ₹17,500.00 - ₹29,000.00 per month

Benefits:

• Life insurance
• Paid time off
• Provident Fund

Work Location: In person