Patient Coordinator – Hospital Industry

Job Description – Patient Coordinator (Hospital)Position: Patient CoordinatorDepartment: Front Office / Patient ServicesIndustry: Hospital / HealthcareReporting To: Patient Care Manager / Front Office ManagerJob Purpose

To assist patients and their families throughout their hospital visit by guiding them, providing information, ensuring smooth service flow, and improving patient satisfaction.

Key Roles & Responsibilities1. Patient Reception & Registration

• Welcome patients politely and guide them to the right department.
• Handle OP registration, appointment scheduling, and payment process.
• Maintain accuracy in patient details and documentation.

2. Patient Guidance & Assistance

• Guide patients to consultation rooms, labs, radiology, pharmacy, and billing.
• Assist elderly patients, pregnant women, and critical patients.
• Coordinate wheelchair and stretcher support when needed.

3. Appointment Handling

• Schedule doctor appointments and follow-up visits.
• Inform patients about waiting time, doctor availability, and changes.
• Maintain daily appointment status.

4. Communication & Information Support

• Provide information about hospital services, procedures, packages, and insurance.
• Communicate clearly with patients about instructions, reports, and next steps.
• Handle patient queries with patience and clarity.

5. Inpatient (IP) Coordination

• Assist with admission formalities and room allocation.
• Coordinate with nursing, billing, and housekeeping teams.
• Support during discharge process (billing, reports, summary).

6. Patient Feedback & Service Quality

• Collect patient feedback forms and escalate issues to managers.
• Ensure high patient satisfaction by providing timely support.
• Maintain a polite, professional, and empathetic approach.

7. Documentation & Reporting

• Maintain patient logs, daily outpatient count, appointment records.
• Update MIS sheets and share daily reports with the manager.
• Coordinate with insurance desk for documentation if needed.

Job Type: Full-time

Work Location: In person