Patient Engagement & Installation Specialist (Field Role)

Help seniors transition safely from hospital to home by introducing and guiding them through a Medicare-covered post-discharge program. Independent, field-based role with flexible part-time schedule, mileage reimbursement, and performance bonuses. Ideal for someone confident, assertive, and great with people.

What your role actually is:

You’ll meet patients in hospitals and rehab facilities, explain our post-discharge program, and get them enrolled.

Patients are often pre-identified as strong candidates for a Medicare/Medicare Advantage-covered program, but not always pre-introduced — you must be comfortable starting conversations, building trust quickly, and guiding patients to enrollment.

This is a highly independent, field-based role — you’ll start your day at healthcare facilities meeting with physicians, nurse practitioners, and patients, and may also travel to patient homes for equipment installations as needed.

Primary focus = patient enrollment. Installation is secondary.

Success in this role = patients say YES and are set up quickly after discharge.

Why this role stands out

• Weekday schedule, 3-4 days, between hours of ~8:00-3:00
• Mileage reimbursed — reliable car required
• Performance bonuses tied to enrollment metrics
• Meaningful, patient-facing work with seniors
• Opportunity to grow as the program expands

What you’ll do

Patient-facing (Facilities)

• Receive a daily list of patients from physicians and PAs, with direction from the Soteria Project Manager
• Meet with multiple patients per visit
• Introduce the program (sometimes warm, sometimes “cold”)
• Explain plan is covered (Medicare/Medicare Advantage) and program benefits
• Answer questions and guide patients to enrollment
• Obtain consent and complete enrollment in BlueStep EHR
• Schedule installation prior to discharge
• Coordinate with care team

In-Home Installation (As Needed)

• Travel to patient homes across Tampa, Bradenton, and Sarasota
• Install and test tele health system, vital sign devices, and personal emergency response system (PERS)
• Teach patients/caregivers how to use equipment
• Confirm everything is working before leaving
• Complete documentation and notify team

What we’re looking for

Required

• Reliable car + willingness to travel daily (mileage reimbursed)
• Comfortable working independently in a field-based role
• Strong communication skills — empathetic, confident, articulate, and appropriately assertive
• Able to guide conversations and confidently ask for enrollment
• Comfortable initiating conversations without a prior introduction
• Proficient with email and messaging; keeps team informed
• Comfortable with basic technology (training provided)
• Must wear scrubs and maintain a clean, professional appearance
• Dependable and patient-focused

Preferred

• MA, CNA, or similar clinical background
• Experience with seniors or post-acute patients
• Bilingual (English/Spanish) a plus

About Soteria-360

Soteria-360 helps seniors stay safe and connected at home after hospital discharge. Our 90-day program combines telehealth, remote monitoring, and 24/7 support to improve recovery and reduce readmissions.

Job Details

• Reports to: Soteria Project Manager
• Schedule: Part-time (20–25 hours/week)
• Hours: Daytime
• Background check required
• Work location: On the road (medical facilities + patient homes)
• Valid Driver's License

Pay: $25.00 - $30.00 per hour

Work Location: On the road