Application Received: {jobTitle} Position at Acciona.

Application Received

Confidential

Responsibilities * Provide a warm and welcoming environment for patients and their families. * Answer patient inquiries regarding appointments, billing, and other administrative matters. * Assist patients with navigating the facility and accessing necessary services. * Resolve patient complaints and concerns in a timely and professional manner. * Escalate complex issues to the appropriate department or personnel. * Maintain accurate patient records and documentation. * Collaborate with healthcare professionals to ensure seamless patient care. * Proactively identify opportunities to improve the patient experience. * Adhere to all company policies and procedures related to patient privacy and confidentiality. * Participate in patient experience improvement initiatives. Qualifications * High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience. * Relevant life support/resuscitation certificates preferred but there will be opportunity to undertake as part of orientation. * Excellent communication and interpersonal skills. * Strong problem-solving and critical thinking abilities. * Proficiency in English; Arabic language skills are a plus. * Empathy and patience when dealing with patients and their families. * Knowledge of healthcare services and terminology. * Basic computer skills for data entry and communication purposes. &nbsp;

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Patient Experience Agent

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