Patient Experience and Financial Logistics Coordinator

Overview
Embark on a dynamic leadership journey as the Director of Patient Experience and Financial Logistics, where you will champion the seamless integration of patient-centered care with efficient financial operations. This pivotal role offers an exciting opportunity to enhance patient satisfaction, streamline financial processes, and foster a culture of excellence. You will engage with our incredible team to accomplish our shared goal of creating a world-class patient experience.

Responsibilities

• Lead the design and execution of comprehensive patient experience initiatives that prioritize compassion, clarity, and convenience at every touchpoint.
• Oversee financial logistics operations and revenue cycle management to maximize efficiency and accuracy.
• Collaborate with clinical, administrative, and support teams to identify opportunities for process improvements that elevate patient satisfaction and operational performance.
• Smooth patient frustrations and escalate situations appropriately
• Ensure compliance with healthcare regulations and privacy standards while maintaining transparency in all financial transactions.

Qualifications

• Bachelor's degree required in a health management or hospitality related field preferred. Prior healthcare experience not required.
• Proven track record of problem solving, communication, and customer service
• Analytical mindset with proficiency in data analysis tools to interpret performance metrics and inform decision-making.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Extensive training provided.

Job Type: Full-time

Pay: $68,000.00 - $74,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person