Patient Experience Lead (Sales & Conversion Focused)

We are seeking a Patient Experience Lead with a strong sales mindset to convert patient inquiries into confirmed bookings while delivering an exceptional, high-touch clinic experience. This role is responsible for maximizing lead conversion, driving revenue, and building long-term patient relationships from first contact through post-treatment follow-up.

Key Responsibilities:

• Proactively handle all incoming leads via calls, WhatsApp, and email with a consultative sales approach
• Qualify leads, identify patient needs, and recommend suitable treatments to drive conversions
• Convert inquiries into consultations and treatment bookings through confident, persuasive communication
• Follow up consistently with leads to close sales and increase treatment uptake
• Work closely with doctors and medical staff to align treatment plans and pricing discussions
• Track lead performance, conversion rates, and patient feedback to optimize sales strategies
• Train and motivate front-line staff to meet conversion and revenue targets while maintaining service excellence

Qualifications:

• Proven experience in sales, patient coordination, or client conversion (aesthetic/medical clinic experience highly preferred)
• Demonstrated ability to close leads and achieve booking or revenue targets
• Strong negotiation, objection-handling, and upselling skills
• Confident, persuasive communicator with a patient-first sales mindset
• Highly organized, proactive, and performance-driven
• Fluent in English; additional languages are a strong advantage

Job Type: Full-time