Patient Experience & Marketing Coordinator

Join Our Team as a Patient Experience & Marketing Coordinator at The DRIPBaR!

Are you passionate about health, wellness, and helping others thrive? Do you have a knack for sales, social media, and creating exceptional patient experiences? If so, we want you to be part of our dynamic, fast-growing team at The DRIPBaR, an innovative leader in the health and wellness industry specializing in premium IV therapy services.

At The DRIPBaR, we believe that true wellness starts at the cellular level. We're more than just a hydration station; we provide cutting-edge treatments designed to boost energy, enhance performance, support recovery, and improve overall well-being. As part of our locally owned and operated franchise, you’ll be joining a passionate team that’s shaping the future of wellness in our community.

We’re seeking an ambitious, driven Patient Experience & Marketing Coordinator to help elevate our patient experience, grow memberships, support marketing initiatives, and strengthen our local brand presence. This is an exciting opportunity to thrive in a fast-paced, results-oriented environment with unlimited earning potential through a competitive bonus and commission structure.

Key Responsibilities

Sales & Patient Experience

• Build and maintain a deep understanding of our services and how each package or membership can benefit patients at different stages of their wellness journey.
• Create a seamless, consultative sales experience that ensures each patient feels heard and receives personalized recommendations.
• Guide patients toward the best memberships, packages, peptides, retail products, and wellness services to support their goals.
• Consistently achieve personal and team sales goals through memberships, package sales, retail sales, and patient retention initiatives.
• Deliver an elevated patient experience from check-in through checkout, helping create a welcoming and luxury wellness environment.
• Assist with patient follow-up, rebooking, lead response, and retention outreach through phone calls, texts, and email communication.
• Help generate patient reviews, referrals, and community engagement opportunities.

Member Engagement & Retention

• Foster strong relationships with members by providing exceptional customer service and proactive communication.
• Assist with membership management, including freezes, billing questions, and cancellations.
• Focus on maximizing membership utilization and improving retention through regular outreach and relationship-building.
• Support patient education regarding ongoing wellness plans and recommended visit frequency.

Marketing & Brand Growth

• Assist in creating and executing marketing campaigns, promotions, and seasonal offers.
• Manage and contribute to social media content creation, including photos, videos, captions, stories, and engagement.
• Assist with email and SMS marketing campaigns to promote services, memberships, events, and special promotions.
• Help maintain the studio’s online presence and reputation through social engagement and review management.
• Represent The DRIPBaR at local pop-up events, wellness festivals, networking events, and community partnerships.
• Collaborate with leadership on creative marketing ideas and brand-building initiatives.

Operational Excellence

• Ensure the studio operates smoothly by adhering to policies, systems, and best practices.
• Maintain the cleanliness, organization, and overall appearance of the studio.
• Support inventory management, retail merchandising, and operational efficiency.
• Meet performance metrics related to revenue goals, patient satisfaction, memberships, and retention.
• Support nurses and providers in coordinating telehealth consultations and patient flow.

What We’re Looking For

• Sales experience – Proven track record of driving sales and exceeding goals.
• Social media & marketing experience – Comfortable creating content, engaging online, and helping execute marketing campaigns.
• Customer service expertise – A passion for delivering exceptional patient experiences.
• Self-starter mentality – Ability to take initiative and work independently to drive results.
• Strong communication skills – Outstanding written and verbal communication with a polished and professional demeanor.
• Problem-solving skills – Ability to troubleshoot, adapt, and find solutions independently.
• Wellness-minded – Passion for health, wellness, beauty, or fitness industries preferred.

What We Offer

• Competitive commission and bonus structure with strong earning potential.
• Free IV Drip Membership and B12 shots to help you feel your best.
• Employee discounts on services and retail products.
• Opportunities to attend fun local events and wellness festivals.
• Growth opportunities within a rapidly expanding wellness brand.
• The opportunity to work alongside amazing patients and a supportive, passionate team.

Schedule

• Schedule to be discussed during the interview.

If you're ready to make a meaningful impact in the health and wellness industry while building your career in sales and marketing, we’d love to hear from you. Join us in helping our patients feel their best — inside and out!

Pay: From $18.00 per hour

Work Location: In person