Patient Financial Specialist/CSR (4189) PATIENT ACCOUNTS CORP OF

SUMMARY:

The Patient Financial Specialist/Customer Service Rep position has an opportunity to work remotely from home within the Central Kentucky Area after completion of 6 months in office training, positive quality measurement and achievement/maintenance of position benchmarks. The Patient Financial Specialist/Customer Service Rep supports Lexington Clinic financial policies and protocols through professional interactions and advocacy with customers via inbound and outbound calls; responds to and/or resolves customer queries and concerns; follows-up and completes account actions, rebilling, appeals, updates and corrections as appropriate; Documents all account actions or communications appropriately; Completes reports as assigned as well as other duties as assigned.

NOTE: To allow coverage of all PFS and CSU duties, the Patient Financial Specialist/Customer Service Rep’s time will typically be split such that an average of no more than 65%, of the employees total time is spent on PFS or CSU.

PREFERRED QUALIFICATIONS:

Formal training which will probably be indicated by a high school diploma or equivalent; prefer two years experience working in healthcare collections and billing or in another healthcare related field; good verbal and written communication skills.

PHYSICAL GUIDELINES:

Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day; visual acuity; manual dexterity and motor coordination.

NOTE:

This document is intended to describe the general nature and level of work performed. It is not intended to act as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job.

LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)