Patient Help Desk Representative

Patient Help Desk Officer (ISB Branch) – MaxRemind

MaxRemind is hiring a Patient Help Desk Representative for its ISB Branch. This role is suited for individuals who are confident in communication, comfortable working in a healthcare support environment, and capable of handling patient-related queries efficiently and professionally.

Responsibilities:

• Answer incoming patient calls in a professional and courteous manner
• Respond to queries related to billing, payments, and insurance
• Accurately document all patient interactions in the system
• Maintain patient confidentiality and ensure compliance with HIPAA regulations
• Provide basic guidance and support to patients as needed

Requirements:

• Bachelor’s degree (mandatory)
• Strong communication skills
• Basic knowledge of medical billing
• 0 to 6 months customer service experience preferred
• Willingness to work night shifts

What We Offer:

• Competitive salary package
• In-house meal and tea provided
• Professional growth & development opportunities
• Supportive and professional work environment

Skills & Competencies:

• Strong verbal communication skills with clear pronunciation, professional speaking ability, and confidence in conversational English
• Professional phone etiquette with confidence in handling patient interactions and inquiries
• Ability to communicate clearly, professionally, and empathetically in a fast-paced environment
• Strong interpersonal and customer service skills with a patient-focused approach

Job Location: Fazal Town Phase 2, Near Old Airport, Rawalpindi
Job Timing: On-site Night Shift. 6:00 PM – 3:00 AM (Mon-Fri)
Last Date Of Applying: 22nd-May-26

This is a great opportunity to join a growing healthcare support team and build your career in patient services.

How To Apply: Share your CV at hr@mremind.com

Apply now or share with someone suitable.

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person