Patient Intake Coordinator - Virginia

The Patient Intake Coordinator plays a critical role in transitioning patients from referral to care by conducting initial outreach calls, gathering and verifying required information, explaining Personic Health’s services and care process, and scheduling the patient’s first visit. This individual must communicate clearly, compassionately, and confidently, directly influencing referral conversion, patient satisfaction, and timely access to essential wound care. This position reports to the Regional Vice President (RVP) and collaborates closely with back-office support staff to ensure a seamless patient onboarding experience.

Key Responsibilities:

• Conduct initial phone outreach to newly referred patients in a timely manner
• Collect, document, and verify demographic, insurance, and clinical information
• Clearly explain Personic Health’s services, care model, and what patients can expect
• Address patient questions and concerns with professionalism and empathy
• Schedule initial visits and coordinate logistics with clinical and operational teams
• Ensure accurate and complete data entry across required systems
• Track and document referral status
• Communicate proactively with the RVP and support staff regarding barriers to scheduling or conversion
• Escalate clinical or operational concerns appropriately
• Maintain confidentiality and compliance with HIPAA regulations

Qualifications:

• Strong verbal communication skills and professional phone presence
• High attention to detail and organizational skills
• Ability to manage multiple systems and workflows throughout the day
• Comfort working independently in a remote environment
• Reliable high-speed internet and phone connectivity
• Availability during standard work hours of 8:00 a.m. to 4:00 p.m. local time
• Ability to learn and navigate software systems, including electronic medical record (EMR) tools
• Familiarity and comfort with telephony systems (RingCentral, Nextiva, etc.)
• Prior experience in healthcare intake coordination or patient access preferred
• Experience in wound care, home health, or related healthcare services preferred

Benefits:

• Competitive salary
• Health, vision, and dental benefits
• Additional insurance coverage options
• Paid time off, holidays, and sick time
• 401(k) match

Candidate must reside in the state they are applying for

About Personic Health

Personic Health was built around a simple but powerful premise: wound care belongs in the home. As a physician-founded and physician-led organization, in-home wound care isn’t just a service line — it’s the core of who we are.

Our clinical model brings expert wound care directly to patients in their homes, assisted living communities, and skilled nursing facilities — delivering the same level of evidence-based care found in a traditional wound center, without the burden of transportation or fragmented follow-up. Our team is composed of highly trained providers who specialize in wound management and operate under structured clinical oversight to ensure consistency, quality, and outcomes.

We are privately owned and self-funded, which allows us to remain disciplined, intentional, and long-term in our decisions. We deploy resources thoughtfully, invest strategically, and hold a high bar for talent. From our executive physician leadership to the clinicians in the field, we are committed to precision, accountability, and delivering world-class care where patients need it most.

Equal Opportunity Employer

Personic Health encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Online Search Disclaimer

By submitting my application, I understand that, after evaluating whether a candidate meets the minimum job qualifications, Personic Health may conduct an online search of public information to further screen me as an applicant for employment, utilizing non-discriminatory criteria.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have patient intake experience within healthcare in a remote setting?
• Do you have any experience within home health, or wound care?
• Do you reside in Virginia?

Work Location: Remote