Patient Liaison/Insurance Coordinator

Job Title: Patient Liaison/Insurance Coordinator

Job Summary: Our busy pediatric dental office is seeking a dedicated Patient Liaison/Insurance Coordinator to join our team. In this role, you will be the first point of contact for our families, ensuring a smooth and positive experience from the first phone call to the final checkout. You will play a critical role in managing the administrative lifecycle of patient care, specifically focusing on the intersection of patient relations and insurance accuracy.

Key Duties:

• Communication: Answering patient phone calls with a warm and professional demeanor, scheduling appointments, and addressing family inquiries.
• Insurance Verification: Performing comprehensive verification of insurance benefits for new and existing patients prior to their appointments.
• Plan Management: Accurately attaching insurance plans to patient accounts and updating coverage details to ensure precise billing.
• Data Integrity: Ensuring all digital paperwork, medical histories, and patient updates are completed thoroughly and entered correctly into our system.
• Financial Coordination: Calculating patient portions, explaining benefits to parents, and collecting outstanding balances and co-pays at the time of service.

The Ideal Candidate:

• Possesses a warm, positive, and outgoing attitude.
• Insurance Savvy: Understands dental insurance terminology (deductibles, maximums, and co-insurance) and feels comfortable navigating insurance portals.
• Demonstrates strong organizational skills with high attention to detail.
• Has excellent communication and interpersonal abilities.
• Is able to multitask and work efficiently in a fast-paced environment.

Experience & Qualifications:

• Previous experience in a dental office setting is preferred.
• Experience with insurance verification and eligibility systems is highly valued.
• Proficiency in Open Dental and NexHealth is not required, but considered a major plus!

Benefits:

• Competitive salary based on experience.
• A supportive, collaborative team environment.

Our Mission: We are a privately-owned office dedicated to serving the community by providing high-quality, personalized care. If you are a motivated individual with a passion for patient coordination and a knack for the details of dental insurance, we encourage you to apply today!

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience:

• Dental receptionist: 1 year (Required)
• Insurance verification: 1 year (Required)

License/Certification:

• CPR Certification (Preferred)

Ability to Commute:

• Suffolk, VA 23434 (Required)

Work Location: In person