11212 Wake Forest University Health Sciences - Infectious Diseases

Full time

Yes

40

M-F 8a-5p

Pay Range

$28.55 - $42.85

JOB SUMMARY

Increasing enrollment, engagement, and retention in care of HIV/Hepatitis C positive patients accessing Emergency Department Services. Serve as a conduit for these patients to accessing medical care and medical specialty services as well as community resources. Additionally acts as primary community and financial resource for HIV/Hepatitis C patients.

EDUCATION/EXPERIENCE

• Bachelor’s degree with a preference for experience in Social Work, Sociology, Psychology, Nursing, or a related field required.
• Experience working with diverse and underserved populations, ideally in a healthcare or emergency department setting.
• Familiarity with infectious disease risk factors and community health resources is highly desirable.

ESSENTIAL FUNCTIONS

1. Screening & Assessment:

o Conducts risk assessments for HIV and Hepatitis C among emergency department patients using standardized screening tools.

o Identifies patients at risk based on clinical, behavioral, and social determinants.

2. Resource Referral:

o Connects patients who screen positive or are at risk to appropriate hospital-based or community resources for further testing, treatment, and support.

o Provides information on financial, emotional, and social support services.

3. Collaboration & Communication:

o Maintains close communication with emergency department staff, case managers, and medical social workers regarding patient needs and care plans.

o Participates in multidisciplinary case reviews to ensure coordinated care.

4. Barrier Reduction:

o Addresses barriers to screening and follow-up, including stigma, lack of knowledge, and logistical challenges.

o Develops strategies to re-engage patients who decline screening or miss follow-up appointments.

5. Documentation:

o Maintains accurate and timely documentation of patient interactions, screenings, and referrals per program policy.

6. Patient Engagement:

o Contacts patients to provide education, reschedule missed appointments, and encourage participation in recommended care pathways.

7. Education & Advocacy:

o Provides patient and staff facing education about HIV and Hepatitis C risk, prevention, and treatment options.

o Advocates for patient-centered care and health equity within the emergency department.

SKILLS/QUALIFICATIONS

• Excellent interpersonal and communication skills.
• Ability to interact empathetically and objectively with patients, families, and staff.
• Basic computer skills and ability to learn hospital electronic health record and scheduling systems.
• Initiative, judgment, and discretion in daily work.
• Bilingual in Spanish preferred but not required.

WORK ENVIRONMENT

• Fast-paced emergency department setting.
• Subject to frequent interruptions and stressful situations.
• Must be comfortable working with patients in crisis or acute medical need.

PHYSICAL REQUIREMENTS

• Standing, walking, and sitting for extended periods.
• Occasional bending, reaching, and lifting (up to 20 lbs).

SCHEDULE DETAILS

• Monday–Friday, 8:00 am–5:00 pm (40 hours/week). Some flexibility may be required for evening or weekend coverage.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Assists patients receiving treatment by multiple departments in WFBH and serves as a community liaison to obtain needed community resources. Maintains communication with patients by ensuring treatments are received, reschedules appointments and assists with eliminating treatment barriers.