Patient Recruitment Specialist

Summary: Possess exceptional organizational and prioritization skills as demonstrated by planning objectives and strategies to optimize recruitment potential for clinical trials. Maintain the highest level of professional conduct in the presence of investigators, participants, research staff, sponsors, and clinical research specialists.

Essential Duties and Responsibilities: Include the following but other duties may be assigned.

· Review study inclusion/exclusion criteria, brief summaries and telephone screening forms.

· Collaborate with Clinical Staff to ensure screening forms are legible and easy to understand.

· Have required knowledge of protocol design and Good Clinical Practice (GCP) as set forth by the Federal Regulations and International Conferences of Harmonization (ICH) Guidelines.

· Recruit potential study participants to determine initial study eligibility requirements. Explains study protocols to participants during calls.

· Provide weekly reporting to each sponsor for all prescreen activities through sponsor database.

· Completes Continuing Education/In-service Education Requirements in the designated timeframe.

· Completes protocol training and attends.

· Maintains current OSHA and HIPAA training.

· Ensure a high degree of accuracy during data entry and review of data.

· Ensure recruitment activities adhere to company procedures and standards of practice, as well as, are in compliance with sponsor-specific protocols.

· Attend regular and special review meetings.

· Receive/distribute mail, correspondence, packages to appropriate staff.

· Completes daily patient call or text appointment reminders to participants.

· Greet and direct guests.

· Checks in study participants for screening appointments and may plan follow-up visits or screening appointments.

· Notify non-qualifying participants of a study via phone call or text.

· Enter follow-up appointments into MediSphere calendar.

· Enter monitor and SIV appointments on MediSphere calendar.

· Completes and updates MediSphere Study Log.

· Responsible for the maintenance of screening logs after study conclusion.

· Assists in scheduling patient study visits.

· Data Mining

· Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study.

· Responsible for actioning all voice mail messages from study volunteers.

Qualifications:

· High School Diploma

· 1 Year of Relevant Experience in customer service, call center, etc.

· Past customer service experience preferred.

· Working knowledge of medical terminology preferred.

· Good written and oral communication skills.

· Basic ability to read and interpret study protocols.

· Physically capable of lifting, moving or transporting supplies, medical records and equipment within reasonable weight limits.

· Physically capable of reading and reviewing handwritten chart notations.

· Physically capable of bending, sitting, or standing for extended periods of time.

· Physically capable of entering data into an electronic database using a keyboard.

· Must be able to adjust and adapt to changing conditions.

· Computer skills with capability of using clinical trial databases and Microsoft Office.

· Ability to communicate clearly using excellent verbal and written communication skills.

Job Type: Full-time

Pay: $33,350.00 - $36,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Work Location: In person