Patient Registrar (Float Patient Registrar)

The Patient Registrar Float is responsible for coordinating several duties simultaneously as needed to support front end operations in different locations. The Patient Registrar Float will greet patients, check-in/check-out patients, answer telephone calls, and schedule appointments as needed. The Patient Registrar Float will identify, register and maintain records of Cornell Scott-Hill Health Center patients including demographics verification and insurance coverage for each visit. He/she is responsible for the input and maintenance of patient computer data to ensure compliance to registry operational standards and to meet the users of registry data.

Responsibilities will include but are not limited to

• Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately
• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department
• Verifies various types of insurance coverage as indicated by CS-HHC billing procedure
• Collects payment from patients for services provided. Verifies all financial information including insurance, co-payment and self-pay
• Responsible for receiving telephone calls from patients and correctly and accurately records messages for Providers (For appropriate department/site)
• Meets productivity standards and performs other duties as required
• Travel to multiple CSHH locations as needed to cover call outs and time off requests from staff
• Responsible for completing assignments within Epic Systems when floating through different sites (for example: Workqueues, InBasket messages, Scheduling Requests)
• Call Center: Manage large amounts of inbound calls in a timely manner and follow communication scripts when handling different matters

Requirements

• High School Diploma/GED required.
• At least one (1) year of office or medical experience is preferred.
• Excellent customer service skills with the ability to communicate effectively and in a confidential manner.
• Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential.
• Computer skills and data entry skills are required. Familiarity with Microsoft, Internet and E-mail is necessary. Ability to multitask while maintaining a calm, organized demeanor.

CS-HHC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.