Patient Relations Coordinator

Step into the role of Patient Relations Coordinator at Community Care Center and help make a difference in a compassionate, five-star environment!

WHY CHOOSE COMMUNITY CARE CENTER?

Community Care Center, located at 8665 La Mesa Blvd, La Mesa, CA, is a premier healthcare provider with 115 beds dedicated to high-quality, patient-centered medical services.

We empower our patients to achieve their health goals and maximize their independence in a nurturing environment. Our diverse range of services includes individualized therapy programs tailored to each resident's unique rehabilitation needs. With a proud 5-star Customer Satisfaction Management (CMS) rating, we are committed to delivering exceptional patient care.

We offer a supportive and rewarding work environment. Our five-star rating reflects our commitment to excellence, and we provide a dynamic setting where you can thrive. We prioritize training, especially for new graduates, with our hands-on staff personally guiding you. Here, you'll have the opportunity to care for high-acuity patients and receive regular updates and support from your supervisors.

About the Position:

The Patient Relations Coordinator is responsible for managing the admission process for new residents or patients at the facility. This includes handling paperwork, verifying insurance, and ensuring a smooth transition into care. The coordinator works closely with families, healthcare providers, and internal teams to ensure everything is in order before the resident arrives.

Responsibilities

• Manage all steps involved in admitting new residents, ensuring necessary forms are completed and insurance or payment details are verified.
• Communicate with families, doctors, and insurance companies to confirm all admission details.
• Ensure required documentation, including medical records and consent forms, are completed and filed correctly.
• Maintain accurate records of all admissions.
• Serve as the main contact for families and patients, answering questions and providing information about the facility.
• Work with the clinical team to ensure a resident's care plan is ready before their arrival.
• Provide customer service and support to families during the admission process, ensuring they feel informed and welcomed.
• Collaborate with facility staff, including nursing and therapy teams, to ensure proper care for new residents.

Qualifications

• High school diploma or equivalent required; some college education or background in a related field preferred.
• Previous experience in healthcare, customer service, or administrative roles is desired.
• Experience in a nursing home or healthcare setting is a plus.
• Strong communication and organizational skills are essential.
• Familiarity with insurance verification and healthcare paperwork is preferred.
• Comfortable using office software or healthcare systems.

Benefits:

• Paid sick leave

• PTO

• Dental

• Vision

• 401(k)

• Healthcare insurance

• Life insurance

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.