Patient Relations Specialist

Our company is a prominent provider specializing in oral and maxillofacial surgery throughout the Greater Charlotte region. WE ARE EXPANDING OUR OPERATIONS AND NEED MORE TEAM MEMBERS! IDEAL CANDIDATES WILL BE TEAM-ORIENTED, POSITIVE, AND HAVE A PASSION FOR CUSTOMER-FACING ROLES WITH EXCELLENT COMMUNICATION SKILLS.

Our mission is to provide exceptional care to our patients while also mitigating any of the stress or worries that often accompany oral surgery procedures. As local Charlotte providers, we're uniquely qualified to offer our patients the most immediate and personalized care possible. We have been treating patients and their families in the community for more than 20 years, and have their trust - and a sterling reputation - to show for it. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees’ career from application to retirement. We seek team-oriented leaders with a desire to grow and be a part of an exciting time for our organization.

Not only do we offer competitive wages, but we also offer a significant benefits package which includes low-cost medical deduction, no cost dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, personal time, seasonal bonuses, company and partner discounts, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/daytime only schedule with short Fridays!

*Willingness to travel between Gastonia, Pineville, and Steele Creek offices. *

* $2000 Sign-on Bonus (Paid after successful completion of 90-day probationary period)*

Position: Patient Relations Specialist

Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.

Job Requirements: Traveling between Pineville, Gastonia, and Steele Creek as needed to accommodate the doctor.

Duties and Responsibilities:

· Provides customer service support to patients

· Scheduling appointments

· Conducts patient check in/ check out

· Scans/ files

· Collects patient payments

· Maintains clean and professional working environment, including the waiting room

· Answers patient phone calls

· Confirms appointments

· Assists with charting

· Confirms patient insurance

· Maintains strict confidentiality

· Ensures exceptional customer experience

· Any duties required to maintain patient flow and any other extra duties as assigned

Required Skills and Abilities:

· Excellent verbal and written communication skills

· Excellent interpersonal skills

· Excellent organizational skills

· Must possess adequate computer skills

· Must be detail-oriented

· Must maintain professionalism at all times

· Must maintain training/ continuing education requirements

· Ability to function in fast paced and/ or stressful work environment

· Must adhere to company policies and procedures and safety guidelines

· Must have reliable transportation

Education and Experience:

· High School Diploma or equivalent required

· Customer service experience

Physical Requirements:

· Frequent sitting and squatting

· Frequent bending and twisting

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Financial planning services
• Flexible spending account
• Free parking
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Pet insurance
• Referral program
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance
• Wellness program

Medical Specialty:

• Medical-Surgical
• Surgery

Work Location: In person