Patient Service Coordinator

Job Overview
We are seeking a friendly, organized, and detail-oriented Patient Services Coordinator to join our healthcare team. This role serves as the first point of contact for patients and is essential in creating a welcoming, efficient, and supportive experience across phone, in-person, and administrative interactions.

The ideal candidate is professional, dependable, and able to manage multiple priorities in a fast-paced office environment. This position requires strong communication skills, attention to detail, and comfort working with electronic health records (EHR/EMR). Spanish proficiency is preferred but not required.

Duties

• Greet and assist patients in a professional and welcoming manner (in person and by phone)
• Answer and route multi-line phone calls with excellent phone etiquette
• Schedule, confirm, and manage patient appointments and provider calendars
• Maintain an organized front desk and support daily office flow
• Perform data entry and maintain accurate electronic and physical records
• Assist with patient intake, including forms, demographic updates, and health history collection
• Verify insurance benefits and assist with copay, deductible, and coinsurance information
• Support general billing-related administrative tasks (no coding required)
• Manage incoming/outgoing communications including emails, faxes, and mail
• Ensure HIPAA compliance and maintain strict confidentiality at all times
• Coordinate with clinical and administrative staff to support smooth patient care operations

Skills

• Prior experience in a medical office, behavioral health office, or customer service role preferred
• Experience with insurance verification strongly preferred
• Familiarity with EMR/EHR systems preferred (training available if needed)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Professional, calm, and dependable demeanor
• Basic computer proficiency (email, scheduling systems, data entry)
• Spanish language skills are a plus

What We’re Looking For

We are looking for someone who thrives in a structured, team-oriented environment and takes pride in providing excellent patient support. The ideal candidate will be:

• Reliable and consistent with attendance and follow-through
• Comfortable working in a fast-paced healthcare setting
• Detail-oriented, especially with scheduling and administrative accuracy
• Able to communicate clearly and professionally with patients and staff
• Open to feedback and willing to learn established office procedures
• Able to remain calm and organized during busy or high-demand periods

This role is essential in ensuring a smooth, professional, and supportive experience for all clients while maintaining the efficiency of daily office operations. We are looking for someone dependable, adaptable, and committed to high-quality service.

Pay: From $16.00 per hour

Work Location: In person