Patient Service Coordinator - Full Time

Patient Service Coordinator Position - Full Time

Hours: 7:30 am - 4:00pm

Position Type: Full Time 37.5 - 40 hours

Hiring Time Frame: Hiring Immediately

Johns Hopkins Regional Physicians - Park Medical Associates - Internal Medicine

Roles and Responsibilities:

The Patient Service Coordinator coordinates activities and all administrative tasks for patients and their designated physicians. This position requires initial and follow-up care coordination within a multifaceted clinical office. This position requires the candidate to regularly contact patients, patient families, physicians, insurance companies, and third-party insurance companies related to patient care.

• Professionally and efficiently answer phone calls, schedule appointments, and call patients
• Greet all patients and visitors in a prompt and courteous manner
• Responsible for loading or confirming insurance, demographic, and pharmacy information into the EMR system
• Provide administrative support to one or more physician
• Provide administrative support for medical matters on behalf of the physician
• Provide quality service and support in a variety of areas which may include, but is not limited to, scheduling, registration, and care coordination
• Schedule and coordinate referrals, prescription refills, and lab testing for patients.
• Provide instructions to patients on pretesting procedures and preparing paperwork as needed
• Provide quality support and assistance to patients accessing EMR Portal and explain portal messaging
• Enter daily charges accurately and punctually
• Responsible for collecting copays and outstanding balances from patients
• Responsible for managing all documents by scanning, filing, faxing, and uploading during each patient check-in
• Responsible for maintaining a neat and organized work area
• Provide backup support or leave coverage to other patient service coordinators
• Other duties as assigned by management or physicians

Qualifications and Educational Requirements:

• High School Diploma
• Minimum of two-year work experience in a medical office preferred
• Comprehensive knowledge of medical terminology preferred
• Comprehensive knowledge of insurance terminology and insurance plans
• Customer service skills required
• Computer and Technology Skills required
• Organizational Skills and proofreading skills required
• Demonstrated ability for self-direction, initiation, and handling of multiple tasks required
• Demonstrated ability to work independently and as part of a team required
• Prior eClinicalWorks experience is preferred
• Prior EPIC experience is preferred
• Proves stability in previous positions REQUIRED

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Free parking
• Health insurance
• Paid jury duty
• Paid orientation
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked in health care within the last 3 years?

Experience:

• Medical receptionist: 1 year (Required)

Ability to Commute:

• Lutherville-Timonium, MD 21093 (Required)

Work Location: In person