Patient Service Representative

Job Overview
Are you a warm, organized individual with a passion for helping others? As the first point of contact for our patients, you will be the 'voice and face' of our clinic, creating a welcoming, empathetic, and professional environment. In this vital role, you will guide patients through their care journey, from warm greetings and check-ins to scheduling appointments and answering questions, ensuring they feel supported every step of the way. This position offers an exciting opportunity to contribute to quality healthcare delivery in a fast-paced, patient-centered setting.

Qualifications:

• Spanish/English bilingual.
• Excellent verbal and written skills for interacting with patients and providers.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Highly organized, detail-oriented, and dependable.
• Exceptional customer service skills combined with professional phone etiquette and clerical experience.

Key Responsibilities:

• Greet and assist patients warmly and professionally.
• Answer phones and respond to online patient messages.
• Check patients in and out efficiently.
• Schedule appointments and manage patient recalls.
• Process paperwork and take payments.
• Review insurance coverage and answer basic questions.
• Build strong, ongoing relationships with patients.

This role is ideal for someone who loves people, thrives in a fast-paced environment, and brings positive energy into every interaction.

Pay: $19.00 - $222.00 per hour

Benefits:

• Paid time off

Work Location: In person