Patient Service Representative

Imperium Healthcare Consulting is looking for a motivated, customer-focused individual to join Empire Dermatology as a Patient Service Representative at our Camillus office!

This role is perfect for someone who thrives on helping others and enjoys a fast-paced, dynamic work environment. We value teamwork, professionalism, and dedication to providing excellent patient care.

This is a full-time position with standard hours of Monday through Friday, 7:30 AM – 4:00. Enjoy a consistent schedule with no nights or weekends.

If you are organized, friendly, and passionate about helping others, we’d love to hear from you!

Key Responsibilities:

• Open and close the office, ensuring a clean, organized, and welcoming environment.
• Greet patients, verify and update their information, and efficiently check them in.
• Manage electronic health records (EHR), patient portals, and insurance information.
• Answer phone calls, schedule appointments, and respond to messages promptly.
• Collect payments, perform insurance eligibility checks, and prepare patient charts.
• Distribute reports, send referrals, and maintain accurate filing of closed encounters.
• Monitor office supplies, manage skincare product transactions, and keep workstations tidy.
• Perform other duties as assigned to support smooth office operations.

Education and Experience:

• High School Diploma or GED required
• Prior customer service experience preferred (healthcare experience a plus)
• Strong communication skills, attention to detail, and a team-oriented approach

We offer a complete benefits package including:

• Health, dental, and vision insurance – no waiting period to enroll
• EZaccessMD – free urgent care benefit
• 401K plan with 3% employer contribution
• Paid time off and paid holidays
• ESI Employee Assistant Program (EAP)
• Employee referral program

About Imperium Healthcare Consulting and Empire Dermatology:

Imperium Healthcare Consulting provides comprehensive non-clinical support to Empire Dermatology, including practice management, human resources, scheduling, billing, front office operations, and a full range of administrative services. We ensure seamless day-to-day operations, enabling Empire Dermatology to focus on delivering exceptional patient care. Our team is committed to accuracy, organization, and outstanding service, working behind the scenes to help the practice run efficiently and effectively.

Empire Dermatology is a comprehensive dermatology center with locations in East Syracuse, Camillus, Fulton, Oneida, and North Tonawanda, New York. Our practice focuses on the full spectrum of dermatologic care, including skin cancer treatment and aesthetic procedures. Our mission is to deliver high quality comprehensive products and services to the local and extended community with excellence, compassion, and competence.

Our shared values: Compassion, Accountability, Integrity, Collaboration, Emotional Intelligence and Resilience

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Camillus, NY 13031 (Required)

Work Location: In person