Patient Service Representative – Scheduling

Position Overview

Key Responsibilities

• Answer inbound calls and schedule imaging exams across multiple GLMI locations
• Screen and route calls efficiently to appropriate departments
• Make outbound calls to schedule exams for patients and physician offices
• Verify insurance and obtain prior authorization information
• Communicate preparation instructions and appointment details to patients
• Document notes accurately within patient charts
• Obtain medical records via phone, fax, or internal systems
• Manage voicemail messages and phone queue status throughout shift
• Route and organize documents within digital fax system
• Utilize medical systems and scheduling platforms effectively
• Perform additional duties as assigned; overtime may be available

What We’re Looking For

• Strong computer skills including information systems and Google-based programs
• Excellent verbal communication skills (phone and in-person)
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Experience in radiology or medical terminology preferred

Qualifications

• High School Diploma or equivalent; prior administrative experience preferred.

Physical & Mental Requirements

• Ability to sit, stand, and use a computer for extended periods
• May lift up to 25 pounds
• Ability to communicate effectively with patients
• Ability to work in a fast-paced environment
• Ability to think quickly and make decisions

Mindset, Values, and Behaviors

MINDSET: Compassion, at every interaction

Patient Care- Customer Service

• Greet with eye contact and share a smile.

• Interact with patients at their pace and level.

• Demonstrate patience and compassion when interacting with patients.

• Act on opportunities to go above and beyond.

Quality- Strive for Excellence

• Share information, knowledge, and expertise.

• Ask for, accept, and use feedback.

• Anticipate and prevent potential problems.

• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).

• Take personal responsibility for your work area and the quality of your work.

• Look for and act on opportunities for continuous improvement.

Teamwork- Perform as One Team

• Speak positively about Great Lakes, team members, and patients.

• Recognize and share successes of the Great Lakes Way in action.

• Proactively offer to help others.

• Be flexible and embrace changes with a positive attitude.

• Contribute to a fun, energetic, and positive work environment.

• Practice blameless problem solving, assuming the positive intentions of others.

Apply Today