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Patient Services Assistant (Full-Time)
Proposed Schedule: 40 hours per week. Shifts will vary between the hours of 8am-5:30pm, Monday-Friday.
Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.
- Greets patients and other visitors promptly and professionally
- Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
- Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
- Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
- Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
- Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
o Another member of the usual provider's care team
o Another provider in the same site
o Another provider in an alternate HHHN site
o Informs patients of HHHN Urgent Care sites
- Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
- Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
- Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
- Performs all procedures in opening and closing departments in accordance with policy and procedure
- Provides highest level of customer service in all interactions with internal and external customers
- Protects the confidentiality of patient's electronic medical record in accordance with policy and procedure
- Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
- Attends all expected training and meetings
- Assists Patient Services Leader with training of other Patient Services staff
- Classifies and barcodes hard copy documents for electronic medical records
- Reviews and follows policies and legal requirements prior to releasing copies of medical records
- Other duties as assigned
- High School Diploma or equivalent
- Computer training and/or medical terminology training preferred
- Minimum of one-year work experience in a medical office setting or equivalent training/education required
- Demonstrated ability to manage multiple tasks and prioritize workload
- Experience working with a diverse population required
- Experience with Microsoft Office required
- Experience with EMR and knowledge of billing a plus
- Excellent customer service and communication skills required
The pay rate for this position is $19.77/hour.
Compensation: $19.77
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