Patient Services – Phone Team Representative

Patient Services – Phone Team Representative

The Eye Institute of Utah is seeking a full-time Patient Services Phone Team Representative to join our busy ophthalmology practice. This role is responsible for serving as a primary point of contact for patients calling the clinic and plays an important part in ensuring patients receive timely, helpful, and professional assistance.

Responsibilities include:

Answering incoming patient phone calls and providing accurate information and support

Scheduling appointments within the electronic medical record (EMR) system

Assisting patients with portal access and general questions about upcoming appointments

Verifying and explaining insurance information, including co-pays, deductibles, and co-insurance

Routing messages and clinical questions to the appropriate departments or providers

Maintaining professionalism and efficiency while managing a high call volume

Qualifications:

Prior medical office or call center experience preferred

Strong computer and EMR skills

Excellent phone etiquette and communication skills

Ability to work in a fast-paced environment while providing outstanding customer service

Positive, team-oriented attitude with strong attention to detail

Benefits:

The Eye Institute of Utah offers a comprehensive benefits package including health insurance, 401(k) with employer matching, paid holidays, and paid time off (PTO).

Job Type: Full-time

Work Location: In person (not remote)

Equal Opportunity Employer:

The Eye Institute of Utah, Inc. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

About The Eye Institute of Utah

The Eye Institute of Utah is a leading vision care and clinical research center serving the Intermountain West for over 40 years. Based in Salt Lake City, we provide comprehensive eye care and advanced treatments including cataract and refractive surgery (LASIK, ICL, premium IOLs), glaucoma and dry eye care, retina services, and corneal surgery. Our 30,000-square-foot facility includes a state-of-the-art outpatient surgical center, full clinic, and an active clinical research department. Supported by a team of 70+, including surgeons, physicians, optometrists, technicians, nurses, and administrative staff, we are known for exceptional patient care, innovative technology, and leadership in ophthalmic research.