Patient Services Rep

Wake Orthopedics a multi-specialty orthopaedic group with multiple locations in Wake County, NC is seeking a Patient Services Representative to fill a full-time position, in our Cary office location working front desk. We offer a unique work environment promoting personal and professional growth. We offer the highest quality care for pediatric and adult patients. Our practices provide a full range of orthopaedic services including advanced diagnostic imaging, innovative treatment options, minimally invasive and traditional procedures, and rehabilitation services. Whether it be recovering from a broken bone, joint replacement surgery, a sports injury or a fracture – our goal is to get patients back to doing the things they love.

We offer:*

• Weekly Pay
• PTO Buyback: Sell your PTO for cash at the end of the year
• 100% employer paid health insurance: $0 premium base plan

Primary Duties and Responsibilities will include:

• Communicate with the patient in a professional and compassionate manner.
• Greet patients and check them in for their appointment.
• Register patient in EHR including insurance verification.
• Schedule patient appointments based on provider availability and preference.
• Collect monies owed such as co-pays and balances.
• Communicate with billing staff as needed to ensure patient’s financial impact is accurate.
• Communicate with clinical staff as needed to ensure patient medical questions are answered timely.
• Document accurately within our EHR, Epic.
• Other duties will be assigned by management as needed.

Come join our award-winning team!