Patient Support Service Representative

Overview
Join our dedicated healthcare team as a Patient Support Service Representative, where your enthusiasm and compassion will make a meaningful difference in patients' lives. In this vital role, you will serve as the first point of contact for patients and healthcare providers, providing exceptional customer service and ensuring smooth communication across medical offices. Your multilingual abilities, medical terminology knowledge, and strong communication skills will help create a welcoming environment that promotes trust and confidence. This paid position offers an exciting opportunity to grow your career in the healthcare industry while making a positive impact every day.

Responsibilities

• Greet patients and visitors warmly, providing clear guidance and assistance in multiple languages as needed
• Answer incoming calls with professionalism, demonstrating excellent phone etiquette and active listening skills
• Collect and verify patient information accurately through data entry into electronic health records systems
• Assist patients with appointment scheduling, rescheduling, and follow-up coordination
• Communicate effectively with healthcare providers and staff to relay patient needs and important updates
• Maintain confidentiality of sensitive medical information in compliance with privacy regulations
• Use computer skills to navigate medical office software efficiently and perform routine administrative tasks
• Support the medical office team by handling inquiries related to billing, insurance, and general patient concerns

Experience

• Previous experience in a medical office or healthcare setting is preferred but not required; training will be provided for the right candidate
• Strong understanding of medical terminology to facilitate accurate communication and data entry
• Bilingual proficiency in English and at least one additional language to serve diverse patient populations effectively
• Excellent communication skills, both verbal and written, with a friendly, professional demeanor
• Demonstrated customer service skills with the ability to handle sensitive situations tactfully
• Familiarity with computer applications such as Microsoft Office Suite or electronic health record systems
• Analysis skills to identify potential issues or discrepancies in patient data or administrative processes

Join us in delivering compassionate support that enhances patient experiences! This role is perfect for motivated individuals eager to contribute to a dynamic healthcare environment while developing valuable skills for their professional journey.

Pay: $23.12 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Retirement plan
• Tuition reimbursement

Work Location: Remote