Patient Support Specialist

Colure Health builds technology that amplifies the impact of real clinicians. Our care platform blends intelligent automation with compassionate workflows, helping physicians stay connected to their patients and deliver better outcomes with less friction. We believe innovation should serve people, and we’re committed to creating tools that empower every provider to improve the health, experience, and quality of life of the communities they serve.

About the role

We are seeking a detail-oriented and empathetic Virtual Assistant to serve as the first point of contact for inbound patient calls on behalf of our care management team. The majority of callers will be patients who are returning a missed call from one of our care managers. Your role is to warmly receive those calls, identify the patient, and triage them back to their assigned care manager — either by taking a detailed message or facilitating a live transfer when the care manager is available. This is a non-clinical administrative role, you will not provide medical advice.

This role sits at the intersection of patient communication, clinical support operations, and technology — making it ideal for someone who is compassionate, tech-savvy, and thrives in a fast-paced healthcare environment.

What you'll do

• 
  Answer inbound patient calls in a professional, warm, and HIPAA-compliant manner
• Identify the returning patient and confirm which care manager attempted to reach them
• Triage calls by taking a detailed message OR facilitating a live transfer to the assigned care manager if available
• Log all call activity and patient notes accurately into the Colure Health / Mozaiq Care+ platform
• Communicate with patients in plain, clear language — avoiding clinical jargon — with sensitivity to Medicare-aged adults
• Coordinate with care managers and clinical staff via internal messaging to ensure timely follow-up
• Flag any urgent patient concerns to the appropriate care manager immediately
• Maintain strict confidentiality and adhere to all HIPAA privacy and security requirements
• Support general administrative call center functions as needed

Qualifications

Required Qualifications

• Fluent in English (spoken and written) — clear, professional phone communication is essential
• Tech-savvy with comfort using web-based software platforms and ability to learn new systems quickly
• Ability to accurately input and retrieve patient data in a CRM or care management platform
• Strong attention to detail when capturing patient names, call-back numbers, and message content
• Reliable high-speed internet and a quiet, distraction-free home office environment
• Professional demeanor with ability to remain calm and empathetic with all patient callers
• Available Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET) without interruption

Preferred Qualifications

• Bilingual in Spanish and English — strongly preferred
• Prior experience in a healthcare call center, patient services, or medical administrative role
• Familiarity with care management programs (CCM, RPM, BHI) or Medicare/Medicaid patient populations
• Experience with Supabase, Zoho, or similar cloud-based healthcare platforms

Technology Requirements

What We Offer

• Fully remote role — work from anywhere with a stable internet connection
• Meaningful work supporting Medicare and Medicaid patients managing chronic conditions
• Collaborative, mission-driven team environment with a culture of care
• Full training provided on the Mozaiq Care+ platform and care management workflows

Competitive compensation commensurate with experience

The pay range for this role is:
18 - 20 USD per hour(New York)