Patient welfare officer

Contact Number - 7892006386

Key Responsibilities

• Serve as the primary point of contact for patient concerns, grievances, and feedback.
• Educate patients and families about hospital policies, patient rights, and available services.
• Assist patients with admission, discharge, billing clarifications, and access to welfare schemes or insurance.
• Coordinate with doctors, nurses, and administrative staff to resolve patient-related issues promptly.
• Support vulnerable patients (elderly, disabled, low-income, or unaccompanied patients).
• Monitor patient satisfaction and conduct patient rounds when required.
• Facilitate counseling and emotional support for patients and families.
• Ensure compliance with patient rights, ethical standards, and regulatory requirements.
• Maintain accurate records of complaints, resolutions, and welfare interventions.
• Participate in quality improvement initiatives related to patient care and experience.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person