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Patron Services Specialist - Summer 2026
Music@Menlo is seeking Patron Services professionals for its 2026 summer season. Successful candidates will work closely in patron and donor services and communication, ticketing for performances in multiple venues, and arts management, while assisting in the production of an internationally renowned arts organization.
Patron Services professionals work closely with development department staff to provide high-quality and effective customer service, manage databases, sales, accounting, and inventory tracking for over 50 public ticketed events, both free and paid, over the course of a three-week Festival.
Responsibilities
- Serve as the first point of contact for the festival’s box office and will-call table at all public events, requiring an in‐depth study and strong command of the festival’s offerings and programming, venues, schedule of events, artists, and ticketing policies
- Represent the festival in a professional, responsible, and friendly manner at all times
- Staff the ticketing phone line and respond to patron email inquiries, requiring an understanding of channels of communication within the organization
- Process ticket orders in a customer relationship management database with attention to detail, ensuring 100 percent accuracy, including accounting and money handling, data entry, patron record management, inventory tracking, and printing and distribution of tickets, cover letters, and collateral materials
- Manage reservations and ticketing process from creation through reporting for multiple free events through a customer relationship management database
- Prepare daily sales and patron data in ticketing reports for production meetings
- Work with development staff and the Development Interns on fulfilling VIP donor ticket requests and home host ticket requests
- Provide occasional assistance with check-in at donor events
- Work with Communications Director on managing press tickets, with other festival staff and interns on managing Chamber Music Institute student tickets, and with the Artist Liaison on managing artist comp tickets
- General administrative duties including mailings and document preparation
Qualifications
The ideal candidates will demonstrate interest and experience in non-profit business and management; in learning and growing in a fast-paced environment; display confident verbal skills—much time will be spent communicating over the phone; strong writing, analytical, organizational and interpersonal skills; impeccable attention to detail; positive energy and a willingness to pitch in and be a team player wherever needed. Knowledge of classical music or the performing arts is preferred.
In addition, the following qualifications are required:
- Ability to memorize large amounts of concert-related information including programs, venues, and themes to share with patrons when selling tickets
- Ability to remain calm and professional in a fast-paced environment, as well as make informed decisions quickly
- Ability to work independently and also integrate with a larger, cohesive team
- Display sound judgment, social tact and skills, diplomacy, and flexibility with different personalities and working styles, between constant patron interactions and collaborative work with other interns and staff members
- Ability to lift and carry up to 25lbs
Dates, Compensation, Work Hours, Misc. Info
Dates are June 16 through August 10, 2026. This is a full-time, seasonal, non-exempt position. Hourly compensation is at the rate of $25.00 per hour. Work hours through July 3 will be approximately 9:00 a.m. to 4:30 p.m., Monday through Friday allowing for a 30-minute lunch. Beginning July 8, the work schedule will change to include various forty-hour work week shifts, which may begin mid-week and may include Saturday and Sunday hours plus paid overtime. All employees are required to complete a successful background check. Minors will be required to secure a State of California minor work permit before commencement of and as a requirement for employment.
Our full-time employees are eligible to participate in our generous benefits package for the duration of their assignment, starting on the first of the month coinciding with or following their date of hire, including comprehensive group insurance plans, retirement plan with exceptional employer contributions, and lunch on site during the festival.
In addition, employees may access the following benefits:
- On-the-job training and hands-on experience working with the organization’s staff in a professional, supportive environment
- A broad perspective on the many components that form an internationally renowned classical music festival
- Free tickets to select performances, subject to availability and schedule demands
About Music@Menlo
Music@Menlo, an internationally acclaimed chamber music festival and institute under the artistic direction of cellist David Finckel and pianist Wu Han, was founded in 2003. Based in Atherton, California (30 miles south of San Francisco), Music@Menlo is an important part of the Bay Area’s dynamic cultural fabric. Music@Menlo is noted for its world-class chamber music performances, extensive audience engagement programs, intensive training for preprofessional musicians through its Chamber Music Institute, and efforts to enrich and expand the global chamber music community.
Our equal opportunity employment policy:
Music@Menlo and Menlo School are committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. We administer all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.
JOB ID: 376
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