Payment & POS Technical Support Specialist (Mandarin)

AIYA Technology System LLC

Payment & POS Technical Support Specialist

Location: New York, NY (Manhattan / Flushing)

Compensation: $17 - $50 per hour (Based on Experience)

Full-Time | Internship Opportunities Available

About AIYA Technology System LLC

AIYA Technology System LLC is a technology-based enterprise dedicated to the customization of online platforms, mobile development, one-stop website customization, and enterprise software development. With the perfect service system, comprehensive information resources, and strong marketing strength, AIYA Technology has established a creative and intelligent passionate team. Our goal is to become an excellent digital overall solution provider for the business industry. We are looking for interesting, independent thinkers and doers who can help shape the future of a forward-looking company.

"The vision has no limits!"

Position Overview

We are seeking a Payment & POS Technical Support Specialist to assist merchants with payment terminal installation, POS system support, technical troubleshooting, and merchant statement analysis.

The ideal candidate should be comfortable working with payment technology, POS systems, and customer support while helping merchants understand their payment processing accounts and monthly statements.

Key Responsibilities

Payment Terminal & POS Installation

• Install and configure credit card terminals and POS systems
• Set up payment devices, printers, cash drawers, scanners, and networking equipment
• Configure merchant payment processing systems
• Test credit card, debit card, contactless, and mobile payment functionality
• Assist merchants with hardware upgrades and replacements
• Configure restaurant and retail POS environments

Technical Support & Troubleshooting

• Provide phone, remote, and on-site technical support
• Troubleshoot payment terminal issues
• Resolve network connectivity problems
• Diagnose printer and peripheral device issues
• Assist merchants with transaction processing errors
• Support POS software configuration and maintenance
• Escalate complex technical issues when necessary

Merchant Statement Analysis

A key responsibility of this role is understanding and reviewing merchant processing statements.

You will help merchants analyze:

• Processing fees and rates
• Monthly service fees
• PCI compliance fees
• Batch settlement reports
• Deposit reports
• Chargebacks and retrieval requests
• Monthly transaction volume
• Visa, Mastercard, American Express, and Discover processing activity
• Cost-saving opportunities and fee optimization

Merchant Account Support

• Assist with merchant account applications
• Collect and verify onboarding documents
• Support underwriting and approval processes
• Maintain merchant account records
• Coordinate with payment processors and banking partners
• Assist merchants with account maintenance and updates

Customer Training

• Train merchants on POS system operations
• Educate staff on payment processing procedures
• Demonstrate reporting and settlement functions
• Assist with refund and void transaction procedures
• Ensure merchants understand best practices for payment acceptance

Qualifications

Required Skills

✔ Strong computer skills

✔ Basic networking knowledge

✔ Excellent problem-solving ability

✔ Strong communication and customer service skills

✔ Ability to work independently and as part of a team

✔ Willingness to learn new technologies

✔ Detail-oriented and organized

Preferred Qualifications

✔ Experience with Merchant Services

✔ Experience with POS Systems

✔ Technical Support or IT Support experience

✔ Experience reading Merchant Processing Statements

✔ Restaurant POS experience

✔ Retail technology experience

✔ Payment industry experience

Preferred Platforms

Experience with any of the following is a plus:

• Clover POS
• Toast POS
• PAX Technology
• Dejavoo
• Valor PayTech
• First Data / Fiserv
• Payment processing platforms

Career Growth Opportunities

Payment Support Intern

⬇

Junior Technical Support Specialist

⬇

Senior Technical Support Specialist

⬇

Technical Support Manager

⬇

Operations Manager

⬇

Director of Operations

High-performing employees may have opportunities to participate in strategic company initiatives and leadership development programs.

What We Offer

✅ Competitive Compensation

✅ Paid Training

✅ Career Growth Opportunities

✅ Exposure to the FinTech Industry

✅ Professional Development

✅ Flexible Work Environment

✅ Supportive Team Culture

✅ Opportunity to Work with Thousands of Merchants Nationwide

AIYA Technology System LLC

Address:100 East Broadway, 12th FloorNew York, NY 10002

Phone:1 (888) 999-6002

Email:info@aiya.us

Website:www.aiya.us

Join AIYA and help power the future of payment technology, merchant services, and business innovation.

AIYA Technology System LLC

招聘职位：POS支付技术支持专员（Payment & POS Technical Support Specialist）工作地点：纽约曼哈顿

薪资范围：$17 - $50/小时（根据经验面议）

全职 / 兼职 / Internship（实习生）均可

关于AIYA

AIYA Technology System LLC 公司简介

AIYA Technology System LLC is a technology-based enterprise dedicated to the customization of online platforms, mobile development, one-stop website customization, and enterprise software development. With the perfect service system, comprehensive information resources, and strong marketing strength, AIYA Technology has established a creative and intelligent passionate team. Our goal is to become an excellent digital overall solution provider for the business industry. We are looking for interesting, independent thinkers and doers who can help shape the future of a forward-looking company.

"The vision has no limits!"

Responsibilities:

工作职责

作为支付技术支持专员，您将负责协助商户完成信用卡支付系统的安装、维护、故障排查以及账单分析工作。

一、支付设备安装与维护

• 安装和配置信用卡刷卡机（Credit Card Terminal）
• 安装及调试POS系统
• 设置打印机、钱箱、扫码设备及网络连接
• 测试信用卡、借记卡及移动支付功能
• 配置厨房打印机及前台收银系统
• 协助客户完成设备升级和更换

二、技术支持服务

• 为客户提供电话技术支持
• 远程协助解决设备问题
• 必要时进行现场技术服务
• 处理设备无法连接网络问题
• 处理无法刷卡问题
• 处理打印机故障
• 处理支付终端错误代码
• 协助商户恢复系统运行

三、商户账单分析

能够阅读并理解 Merchant Statement（信用卡处理账单）

协助客户分析：

• 信用卡处理费率
• 月费及服务费
• PCI费用
• 批次结算报告
• Deposit Report
• Chargeback（拒付）
• Retrieval Request
• Monthly Processing Volume
• Visa / Mastercard / Amex交易记录

四、商户账户管理

• 协助客户申请信用卡处理账户
• 收集开户资料
• 跟进审批流程
• 维护客户档案
• 协助风险控制团队处理账户问题

五、客户培训

• 培训商户使用POS系统
• 培训员工进行收银操作
• 培训客户查看报表
• 指导客户处理退款及退货流程

职位要求

基本要求

✓ 熟悉电脑操作

✓ 熟悉Windows或Mac系统

✓ 具备基础网络知识

✓ 良好的学习能力

✓ 良好的客户沟通能力

✓ 工作认真负责

✓ 能独立解决问题

优先考虑

✓ Clover POS经验

✓ Toast POS经验

✓ PAX支付终端经验

✓ Dejavoo经验

✓ Valor PayTech经验

✓ Merchant Services行业经验

✓ POS行业经验

✓ IT Support经验

✓ 餐馆系统经验

✓ 商户服务经验

加分技能

✓ 能看懂Merchant Statement

✓ 熟悉Visa、Mastercard、Amex交易流程

✓ 熟悉支付行业费率结构

✓ 熟悉信用卡结算流程

✓ 中英文流利沟通

职业发展路径

Payment Support Intern

⬇

Junior Technical Support

⬇

Senior Technical Support Specialist

⬇

Technical Support Manager

⬇

Operations Manager

⬇

Director of Operations

优秀员工有机会参与公司核心项目，并获得长期发展机会。

我们提供

✅ 专业培训

✅ 支付行业经验积累

✅ FinTech行业发展机会

✅ 晋升空间

✅ 灵活工作安排

✅ 友好团队环境

✅ 长期职业发展平台

公司名称：AIYA Technology System LLC

地址：100 East Broadway, 12th FloorNew York, NY 10002
Phone:1 (888) 999-6002

Email:HR@aiya.us

Website:www.aiya.us

邮箱：

加入AIYA，与我们一起打造下一代支付科技与人工智能商业生态系统！

Job Types: Full-time, Permanent, Internship

Pay: $17.00 - $50.00 per hour

Work Location: In person