Payroll & HR Coordinator

POSITION SUMMARY

The Payroll & HR Coordinator is responsible for administering payroll, maintaining employee records, supporting HR compliance, coordinating benefits administration, and ensuring the accuracy and confidentiality of employee information. This role serves as a critical link between employees, leadership, and external providers to ensure payroll and HR functions operate efficiently and accurately.

The Payroll & HR Coordinator is responsible for processing payroll, maintaining personnel records, supporting recruiting and onboarding activities, coordinating benefits administration, and ensuring compliance with company policies and applicable employment laws. This position requires exceptional attention to detail, discretion, organization, and communication skills.

ABOUT THE COMPANY — SERTG

Southeast Regional Technology Group (SERTG) delivers extraordinary IT and security services that empower organizations to focus on what makes their business unique. We exist to remove technological barriers, strengthen cybersecurity, reduce downtime, and provide the reliable, high-quality support businesses need to operate and scale with confidence.

Our vision is to become the most trusted and fastest-growing IT and cybersecurity powerhouse in the Eastern United States—expanding our client base tenfold while driving innovation that enables small to medium-sized businesses to thrive in a secure digital world.

Everything we do is grounded in our values:

• Honesty — We communicate clearly, openly, and transparently to build trust.
• Integrity — We do what is right, always, guided by ethics and accountability.
• Quality — Every service we deliver is crafted with uncompromising standards to exceed expectations.
• Accountability — We honor commitments and take ownership of results for our clients and our team.
• Inspirational — We motivate others through leadership, innovation, and a vision that drives growth and success.
• Disciplined — We execute with focus, consistency, and a commitment to doing the job right the first time.

At SERTG, our mission, vision, and values shape every decision, every client interaction, and every deliverable.

OBJECTIVES

The Payroll & HR Coordinator is accountable for ensuring payroll accuracy, maintaining employee records, supporting HR compliance, and delivering exceptional internal customer service to employees and leadership.

Payroll Administration

• Process weekly payroll accurately and on time.
• Review employee time entries for completeness and accuracy.
• Investigate and resolve payroll discrepancies.
• Maintain payroll records and reports.
• Coordinate payroll-related activities with accounting and leadership.
• Ensure compliance with wage and hour regulations.

Employee Records & Compliance

• Maintain complete and accurate employee personnel files.
• Manage employee documentation including tax forms, direct deposit information, I-9s, and policy acknowledgments.
• Ensure compliance with federal, state, and local employment regulations.
• Support audits and compliance reviews as needed.
• Maintain confidentiality of all employee information.

Benefits Administration

• Coordinate employee benefit enrollments and changes.
• Serve as a point of contact for employee benefit questions.
• Maintain accurate benefit records and documentation.
• Assist with annual open enrollment activities.
• Coordinate communication with benefit providers.

Recruiting & Onboarding

• Assist with recruiting activities, interview scheduling, and candidate communications.
• Coordinate pre-employment screening and background checks.
• Facilitate new hire onboarding and orientation processes.
• Ensure all required onboarding documentation is completed accurately.
• Assist managers with employee onboarding and offboarding activities.

HR Operations & Employee Support

• Support employees with HR-related questions and requests.
• Assist with employee policy administration and documentation.
• Coordinate employee recognition, engagement, and company events.
• Maintain employee training and certification records.
• Support leadership with HR reporting and workforce planning activities.

Process Improvement & Documentation

• Maintain HR and payroll procedures and documentation.
• Recommend improvements to payroll and HR workflows.
• Assist in developing and updating policies, forms, and employee communications.
• Ensure consistency across all HR and payroll processes.

COMPETENCIES
Payroll Administration

• Strong understanding of payroll processing and payroll compliance requirements.
• Ability to identify discrepancies and resolve payroll issues accurately.

Human Resources Knowledge

• Understanding of HR fundamentals, employee records management, benefits administration, and employment compliance.
• Ability to maintain confidentiality and professionalism in sensitive situations.

Organization & Attention to Detail

• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and deadlines simultaneously.

Communication & Customer Service

• Excellent verbal and written communication skills.
• Ability to interact professionally with employees at all levels of the organization.
• Strong internal customer service mindset.

Technology & Systems Proficiency

• Proficiency in payroll, HRIS, and Microsoft Office applications.
• Strong Excel skills including reporting and data management.
• Ability to learn and utilize business management systems effectively.

Continuous Improvement

• Identifies opportunities to improve efficiency and accuracy.
• Maintains updated procedures and documentation.
• Supports organizational growth through scalable processes.

SUCCESS LOOKS LIKE

• Payroll is processed accurately and on time every payroll cycle.
• Employee records remain complete, accurate, and audit-ready.
• Benefits administration runs smoothly with minimal employee issues.
• New hires experience a seamless onboarding process.
• HR compliance requirements are consistently met.
• Employee questions are addressed promptly and professionally.
• Documentation and procedures remain current and organized.
• Leadership receives accurate and timely payroll and HR information.
• Confidential employee information is handled appropriately at all times.

EDUCATION AND EXPERIENCE

• Associate's or Bachelor's degree in Human Resources, Business Administration, Accounting, or related field preferred.
• 2–5+ years of payroll, HR, office administration, or related experience.
• Experience processing payroll required.
• Experience with HR systems, payroll systems, or benefits administration preferred.
• Strong Microsoft Excel skills required.
• Experience with QuickBooks Payroll, ADP, Paychex, Gusto, or similar payroll platforms preferred.
• Experience supporting recruiting, onboarding, and employee relations activities preferred.
• HR certification (SHRM-CP, PHR, or similar) is a plus.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively via phone, video conference, and in person.
• Ability to lift up to 15 pounds occasionally.
• Ability to maintain focus and accuracy while handling detailed payroll and HR information.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person