Payroll (India) – Team Leader

Department: Payroll
Project Location(s): Bengaluru
Education: Graduation / Post Graduation
Role Expectations

• Undertake day-to-day payroll activity to ensure practical knowledge and smooth running of the service.
• Ensure that business goals are clearly communicated in KRAs and linked to individual and team objectives.
• Provide any required training/development for team, including developing a structured induction for new starters.
• Ensure compliance with statutory and pension scheme requirements.
• Validation and reconciliation of post payroll output.
• Preparation and reconciliation of month end payments / returns to statutory bodies.
• Keep up to date with relevant regulations/legislation, taking action and implementing changes where necessary.
• Ensure Payroll team are fully informed of any such changes.

Responsibilities

• Lead the Payroll Team in providing professional and responsive Payroll service to customers.
• Manage the Payroll Team in ensuring that all client employees are paid accurately and payslips, statutory returns and reports are produced and validated in a timely manner.
• Ensure appropriate workload allocation, & sharing of knowledge.
• Review performance and instil a culture of continuous improvement and outstanding customer service.
• Train Payroll processors to reach different levels of competencies by ensuring they complete the certification levels requires.
• Adhere and ensure adherence to defined service level agreements and statutory requirements, ensuring accurate payment every month.
• Complete quality checks for accuracy by establishing accuracy standards expected.

Competencies

• Sound working knowledge of managing a high-volume payroll.
• Mentoring and motivating team.
• Ability to liaise with stakeholders and manage expectations.
• Able to articulate complicated information to non-Payroll experts.
• Ability to liaise with stakeholders and manage expectations.
• Proactive and organised process skills.
• Complex analytical skills.
• Problem-solving skills.
• Eye for detail.

Experience

7-9 years