PBX Operator PRN

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PBX Operator PRN today with HCA Houston Healthcare Northwest.

Job Summary and Qualifications

Under the general supervision of the supervisor, PBX Operators monitor telephone consoles and process incoming and in-house calls in a quick and professional manner. Assists patients and visitors with information and directions to specific areas in the hospital; responds quickly and effectively to all emergency codes using proper hospital procedures, and maintains a professional level of work performance and image for the hospital.

PBX Operator Essential Duties/Functions

• Operates the multiple position telephone consoles, Answers all incoming & inter-hospital calls within 30 seconds Pages over Public Address system, Pages physicians and authorized personnel only, within one minute of request
• Pages over Public Address System, Pages physicians and authorized personnel only, within one minute of request
• Places long-distance calls for patients when necessary, Calls placed within 1 minute of request, all calls will be placed, collect, credit card or billed to third-party number
• Maintains print of alpha census each shift
• Screens all incoming calls for recovery room, MICU, SICU and Surgery. No more than 3 valid complaints per month for incorrect call transfers
• Maintains personnel "on-call" files from various departments. Keeps on-call file current
• Takes messages and notifies personnel "on-call" during weekends, holidays and after hours by calling home number first, then paging. Notification will continue for 20 minutes Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• In the event of communication equipment failure, telephone, pagers, over-head PA system, etc., immediately contact Department Director and notify Telecom Company
• Assists security by monitoring devices and paging/ calling on SpectraLink phones
• Take calls for Housekeeping and Maintenance after hours, on weekends and on holidays. Log each request and page the on-call person

What qualifications you will need:

• High school or equivalent
• 1 year PBX experience, multi-line telephone experience and paging experience preferred.
• Basic computer operations - Microsoft Word, EXCEL, Outlook. Basic telephone skills - answer, place on hold, transfer, courteous voice

Benefits

HCA Houston Healthcare Northwest, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Houston Healthcare Northwest is a 415+ bed acute care hospital that has been serving the north Houston communities for more than 40 years, providing a wide range of medical services including cardiology, maternity care, Level III NICU, pediatrics, bariatrics and neurology. We comprehensively serve our community by employing expert physicians, specialists, nurses and support staff who work together as a unified team to offer a range of diagnostic treatment and support services. From our 24-hour emergency department with Level II Trauma capabilities, to women’s services, to cardiology, we are dedicated to improving the health of our community by delivering exceptional, personalized healthcare. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator PRN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.