PC TECH ANALYST 1 (ON-SITE ONLY)

Description:

JOB SUMMARY Performs the deployment, configuration and management of our desktop, laptop and hardware systems (printers, phones, etc.) and works directly with SDMG staff and provides helpdesk support.

DUTIES & RESPONSIBILITIES

• Duties include providing front-line technical support to users via phone, email, or in-person and documenting all issues in a ticketing system to ensure tracking and timely resolution.
• Troubleshooting hardware, software, and network issues.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Configures and installs computer hardware including but not limited to desktops, printers, scanners, and telephony and conferencing equipment.
• Performs computer and telephony equipment adds, moves, and changes.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Troubleshoot and fix day-to-day software and hardware problems.
• Assists in maintaining organizations equipment inventory.
• Diagnose small scale problems.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
• No regular travel required.
• Other duties as assigned.
• May be exposed to hazardous drugs.
• Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

Requirements:

RELATIONSHIP WITH OTHERS: Excellent communication and organization skills. Strong departmental relationships and has the ability to provide a high level of customer service.

EDUCATION/EXPERIENCE/KNOWLEDGE

• Associates degree in an IT related field or High school with an additional 2 years of work experience in a related field may be substituted for degree requirement.
• Certifications desired: A+, Network+, MCP
• Strong interpersonal and communication skills.
• Must have a valid New York State Driver's License.

PHYSICAL REQUIREMENTS:

• Requires sitting, standing, bending, and reaching.
• Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.