Pediatric Dental Receptionist

Job Overview
We are seeking a dynamic and compassionate Pediatric Dental Receptionist to join our vibrant dental team. In this vital role, you will be the friendly face and welcoming voice for our young patients and their families. Your energetic approach will ensure a smooth and positive experience from the moment they walk through our doors. You will handle a variety of administrative duties, coordinate patient appointments, verify insurance coverage, and maintain accurate medical records—all while fostering a caring environment that puts children and parents at ease. This position offers an exciting opportunity to contribute to a thriving pediatric dental practice dedicated to exceptional patient care and community health. SPANISH speaking a plush!!!

Duties

• Greet patients and families warmly, creating a friendly and inviting atmosphere for children and adults alike
• Manage appointment scheduling using dental practice management software such as Eaglesoft or Dentrix, ensuring efficient clinic flow
• Verify insurance coverage, including Medicaid, Medicare, and private plans, utilizing systems like Epic, Meditech, Athenahealth, or eClinicalWorks
• Collect patient information accurately through intake forms and update electronic health records (EHR systems) with detailed documentation review
• Handle multi-line phone systems with professional phone etiquette to answer inquiries, schedule appointments, and confirm upcoming visits
• Process medical billing and collections using knowledge of CPT coding, ICD-10/ICD-9 coding, and dental terminology to ensure accurate claims submission
• Maintain organized dental records, medical files, and office supplies while adhering to HIPAA regulations for health information management
• Assist with insurance verification, pre-authorizations, and follow-up on outstanding claims to optimize revenue flow
• Support front desk operations by managing patient check-in/check-out procedures, scheduling follow-up visits, and handling clerical tasks such as filing and data entry

Qualifications

• Proven experience in a dental or medical office environment with strong familiarity in clinic operations and medical administrative support
• Proficiency in dental practice management software such as Eaglesoft or Dentrix; experience with EMR (Electronic Medical Records) systems like Epic or Meditech is highly desirable
• Knowledge of HIPAA regulations, medical coding (CPT, ICD-10/ICD-9), insurance verification processes, and health information management standards
• Excellent computer skills including Microsoft Office suite; typing skills including 10-key typing for data entry tasks
• Strong customer service skills with the ability to communicate effectively with children, parents, staff, and insurance providers
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Office management experience in a busy clinic setting is preferred; familiarity with multi-line phone systems and front desk operations is essential
• Ability to handle sensitive information discreetly while maintaining professionalism under pressure

Join us in making a difference in children's oral health! We are committed to providing an engaging work environment where your skills are valued and your contributions help create healthier smiles every day. All roles are paid positions—your dedication makes a lasting impact on our community’s well-being.

Pay: $18.00 - $23.00 per hour

Experience:

• Dental receptionist: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person