Pediatric Therapy Operations Coordinator

About the Role

We are looking for a highly organized, dependable, and proactive Operations Coordinator to support the daily operations of a growing pediatric therapy clinic.

This role involves managing insurance authorizations, tracking important documentation deadlines, maintaining accurate systems, and communicating with families, therapists, physicians’ offices, and insurance companies.

This is not a basic front desk position. We are looking for someone who is detail-oriented, comfortable managing multiple responsibilities at once, and able to take ownership of their work in a fast-paced healthcare environment.

Responsibilities

• Track and manage Plans of Care (POCs) and Prior Authorizations (PAs)
• Submit and follow up on insurance authorizations
• Maintain accurate updates across tracking systems and documentation
• Monitor deadlines to help prevent delays or gaps in care
• Communicate professionally with parents, therapists, physicians’ offices, and insurance companies
• Answer phones and assist families with scheduling and general questions
• Ensure documentation is completed, submitted, and tracked appropriately
• Communicate proactively regarding task updates, delays, or issues

Qualifications

• Prior experience in a medical office or healthcare setting preferred
• Strong organizational and time-management skills
• Ability to manage multiple systems and tasks simultaneously
• Strong attention to detail and follow-through
• Excellent communication and problem-solving skills
• Professional phone etiquette and strong people skills
• Comfortable using computers, online portals, spreadsheets, and documentation systems
• Understanding of insurance authorizations and medical office workflows preferred

What We’re Looking For

• Someone who takes ownership and follows through
• A proactive communicator who keeps others updated
• Comfortable working in a fast-paced, detail-oriented environment
• Able to follow systems and processes consistently
• Friendly, professional, and compassionate when communicating with families
• A team player who is dependable, adaptable, and organized

Schedule & Flexibility

• Hybrid/remote flexibility available depending on experience and job performance
• Flexible scheduling may be available
• Part-time or full-time opportunities available based on clinic needs

About Us

We are a pediatric therapy clinic dedicated to providing compassionate, high-quality care to children and families. We value teamwork, communication, organization, and creating systems that help our clinic run smoothly while supporting excellent patient care.

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Clinton, MS 39056