Peer Recovery Coach & Care Navigator

Job Summary

Serves as the primary organizational follow-up resource for individuals connected through encounters including the CRU, ensuring continuity of care, tracking progress post-referral, and maintaining sustained connection to services.

As a member of the Crisis Response Unit (CRU), bridges emergency services, mental health providers, social service agencies, law enforcement, and community partners to coordinate compassionate, effective responses for individuals experiencing mental health crises, substance use challenges, or urgent needs. Provides real-time support, facilitates referrals, and advocates for appropriate crisis interventions.

Key Responsibilities

Program Support & Implementation (40%)

• Serve as the primary organizational follow-up resource after crisis encounters and overdose incidents, ensuring continuity of care, tracking progress post-referral, and maintaining sustained connection to services
• Maintain accurate and timely updates in participant tracker documenting intake, updates, and issues
• Document client encounters in the Alliance system concurrently and daily to ensure continuity of care
• Maintain regular contact with clients via phone and in-person meetings to support engagement and recovery progress
• Support recovery programs including SMART Recovery and Resolve trainings

Collaboration, Coordination & Community Engagement (30%)

• Work directly with CRU officers during scheduled field times (up to 2 days per week) as identified by the Sergeant and Alliance Supervisor
• Coordinate client care with assigned Co-Responder
• Build and maintain law enforcement partnerships to support CRU operations, bridging communication between local and county agencies
• Represent the Alliance with professionalism and integrity in all interactions with partners, clients, community stakeholders, and public-facing activities
• Represent lived experience at Alliance, Coalition, and community events including health fairs and school functions
• Participate in staff meetings, case reviews, and community collaborations
• Submit timely updates, data, and outcome reports

Client Engagement & Support (30%)

• Connect individuals and families to appropriate services and resources
• Work in designated clinics as required. See Honor Health requirements below.
• Maintain current knowledge of community resources and referral processes
• Build rapport through lived experience and recovery-oriented approach
• Provide on-call support through designated Alliance system
• Demonstrate professionalism and appropriate boundaries in all client interactions
• Promote confidence, independence, and community integration through one-on-one support at all stages of the recovery process
• Provide moral, emotional, informational, and instrumental support, including assistance navigating systems such as DHS and Social Security
• Assist clients in building a recovery support network through support groups

Note: This role requires flexibility and responsiveness to client needs, with responsibilities that may shift based on program demands and client crises. All duties contribute to the overall mission of diverting individuals from the criminal justice system, supporting their successful reintegration into the community, and fostering positive recovery pathways toward health, stability, and hope.

*The company reserves the right to add or change duties at any time.

Job Qualifications

• Education: Bachelor’s degree preferred
• Experience: 5-10 years of related experience
• Peer Recovery Coach Certification (CPRM & CPRC)
• Minimum of four (4) years of continuous recovery from substance use disorder
• Bilingual (English/Spanish) strongly preferred
• Experience in case management or care coordination preferred

Working Conditions

• Typical office environment with occasional travel.
• Must have a valid Michigan Driver's License, current automobile insurance and use of vehicle during working hours.
• May require travel to client homes, clinics, or community settings.
• Role may involve navigating emotionally charged or high-risk situations.
• May require flexibility in working hours to accommodate multiple schedules.
• Ability to lift and transport materials/supplies up to 40 lbs. to health fairs, presentations and/or other public forums.
• Ability to work in a mid-level noise collaborative environment.
• Ability to maintain normal office hours at the Alliance site as well as hours based on program need including some evenings and weekends.

Skills

• Strong Understanding of Substance Use Disorders, Recovery and Mental Health
• Planning, implementation and coordination of substance abuse prevention services
• Community organizing experience
• Case management experience, including documentation, referral tracking, and client follow-up
• Excellent written and verbal communication skills
• Self-motivated and organized
• Ability to manage multiple projects simultaneously
• Computer knowledge, especially Microsoft applications; must have experience with Excel and Google Sheets
• Cultural Competence and experience working with a diverse group of individuals
• Ability to attend meetings and represent the organization/coalition
• Interest and innovation in the “big picture” of public health and behavioral health issues
• Ability to present self in a courteous, tactful, and professional manner
• Considerate, punctual, and attentive to details

All positions adhere to the following performance expectations:

• Perform job duties and responsibilities in a professional manner at all times and comply with the standards set forth in the Alliance Employee Handbook.
• Support the mission of the Alliance with integrity and act as an ambassador
• Demonstrate knowledge of Recovery Oriented Systems of Care, principles of trauma informed care and principles of cultural competency.
• Maintain excellence in all work efforts, presentation, attitude, and practice in a manner that demonstrates loyalty to the organization, integrity in the process, and honor to all ethical, legal/policy, knowledge-base, resources, and the purpose and intent of the organization.
• Demonstrate knowledge and skills in the effective and efficient use of human, technical, and financial resources of the organization.
• Perform all job duties in accordance with applicable safety, health and accessibility policies and procedures.
• Follow all confidentiality guidelines including HIPAA and maintain client privacy in all documentation and communications.
• Maintain ongoing certifications and compliance training requirements as required by the role and applicable regulations.
• Ability to work in a mid-level noise collaborative environment.
• Ability to maintain normal office hours at the Alliance site as well as hours based on program need including some evenings and weekends.

The Alliance of Coalitions for Healthy Communities is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: $55,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Mileage reimbursement
• Professional development assistance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Troy, MI 48098