People Operations Manager

Position Summary

Lead day-to-day people operations at Faulconer, supporting the employee experience, workforce development programs, and providing a customer-service level of support to all employees. Partner with multiple departments to deliver integrated employee success initiatives such as Learning & Development, Engagement & Retention, Professional Development, Onboarding & Orientation, and more. This role is designed for a people operations professional ready to grow into broader responsibility as Faulconer continues to scale. A people-first mindset, strong customer service orientation, and the ability to connect comfortably and authentically with employees at every level — from field crews to executives — are essential to success in this role. Maintain Faulconer's Core Values at all times.

Primary Job Responsibilities

• Maintain and update people-related policies, generating alignment between stakeholder departments.
• Coordinate the Training & Development roadmap to deliver consistent learning experiences for field, shop, and office employees through current and future LMS platforms.
• Lead culture, recognition, and retention programs that protect Faulconer's family-owned culture.
• Own the apprenticeship program, including program coordination, DOL partnerships, and ongoing compliance obligations.
• Lead employee relations support, including performance management coaching, investigations, disciplinary guidance, terminations, and complex/confidential employee matters.
• Own the stay/exit interview process — framework, coordination, data collection, and insights — and feed findings to leadership for workforce planning.
• Design and continuously improve the orientation program and co-own the annual benefit education and enrollment tour.
• Work cross-functionally and throughout geographical areas to organize employee events such as Spring Kickoff, Leadership Retreats, Business Plans, and more.
• Lead internal communications for people-related initiatives to ensure employees across all offices and job sites receive timely, clear messaging.
• Serve as the operational owner for Workday People Operations administration post go-live.
• Manage employee response support efforts in partnership with local and corporate teams.

Position Expectations

• Travel: Occasional travel to regional offices and active job sites within Faulconer's mid-Atlantic footprint.
• Management: Direct supervision of the Employee Engagement Specialist and the Equipment Training Manager; indirect oversight of field and safety training staff.
• Physical: Prolonged periods of sitting at a desk and working on a computer; occasional visits to active construction sites requiring navigation of uneven terrain and varying weather conditions; ability to lift up to 15 pounds at times.
• Work Environment: This job operates primarily in a professional office environment with periodic exposure to active construction site conditions during field visits, training deliveries, and orientations.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred; equivalent experience considered.
• 3-5 years of human resources or people operations experience, with exposure to training, onboarding, employee engagement, or related functional areas.
• Demonstrated people-first mindset with a strong customer service orientation; comfortable engaging and communicating with employees at all levels of the organization, from field and shop personnel to executive leadership.
• Prior supervisory or team lead experience preferred; construction, trades, or manufacturing industry experience a plus.
• Experience coordinating training programs, learning management systems, or workforce development initiatives.
• Familiarity with HRIS platforms and interest in learning Workday HCM; prior Workday experience a plus.
• Working knowledge of employment law, HR compliance practices, and people-related policy development.
• Strong written and verbal communication skills, with comfort leading communications to a workforce-wide audience.
• Ability to build relationships across field, shop, and office environments; cultural alignment with a family-owned, people-first organization.
• Proficiency in Microsoft Office Suite; willingness and ability to learn new technology.
• Highly organized with strong attention to detail and the ability to manage multiple priorities, deadlines, and cross-functional stakeholders.

Work Authorization / Security Clearance

• Employee must be eligible to work in the United States.
• Drug screens are required after an offer is accepted, and continued employment is based on initial drug screen and any future/random drug screens administered.
• A background check, confidentiality agreement, and driving record may be required.
• Further clearance may be required by clients (i.e., government or military site access).

Faulconer Team Attributes:

• Positive, team oriented attitude
• Open to personal and professional training and development

EEO Statement

It is the policy of Faulconer Construction Company, Inc. to assure that applicants and employees are treated without regard to their race, religion, sex, color, national origin, age, or disability. Such actions shall include employment, upgrading, promotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship and on-the-job training. Comments or complaints regarding matters described in the preceding paragraph should be directed to Human Resources. Correspondence directed to HR should be sent to 2496 Old Ivy Road, Charlottesville, VA 22903.