People Service Specialist

Description:

COMPANY OVERVIEW

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG associates operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

JOB SUMMARY

The People Service Specialist plays a critical role in supporting ADG’s Benefits and Talent Acquisition functions with accuracy, responsiveness, and exceptional associate service. This role manages the centralized Benefits inbox, sorts and routes incoming claims notifications, and ensures timely coordination with HR Business Partners. It also supports the Talent Acquisition function by processing Request-to-Hire submissions, posting roles, maintaining ADG’s job description library, and preparing hiring and operational reports. Success in this role means HRBPs receive benefits-related information quickly, recruitment processes flow smoothly, and associates experience timely, consistent, and high-quality support across all HR interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Benefits Support (Approx. 50%)

Manage and triage the Benefits team inbox, ensuring timely routing and response to associate inquiries, claim notifications, leave updates, and communications from carriers.
Maintain and monitor employer responsibilities within the leave administration system, ensuring documentation, claim updates, and required tasks are completed accurately to support timely claim processing for associates.
Maintain organized benefits records, logs, and documentation to support operational efficiency, compliance requirements, and audit readiness.
Conduct regular benefits eligibility audits and carrier data reconciliation to ensure accurate enrollments, payroll deductions, and vendor records across all benefit plans.
Assist with carrier billing reconciliation to support accurate invoicing and identify discrepancies requiring correction.
Strengthen the associate experience by supporting annual open enrollment activities, including auditing enrollment data, preparing communications, tracking participation, and maintaining organized records.
Identify and escalate time-sensitive benefits or leave issues to Benefits leadership to ensure timely resolution and minimize associate disruption.

Talent Acquisition Support (Approx. 50%)

Ensure complete and accurate processing of Request-to-Hire (RTH) submissions, following up proactively to resolve missing information.
Maintain hiring workflow efficiency by posting job openings in the ATS and across approved external job boards with accurate and consistent formatting.
Maintain ADG’s Job Description library, ensuring consistent templates, naming conventions, version control, and organizational structure.
Assist HR Business Partners and leaders by creating, editing, and formatting job descriptions that align with ADG standards.
Produce recurring and ad hoc hiring and operational reports, supporting visibility into recruitment activity.
Contribute to a strong candidate experience by assisting with interview scheduling, communication, and onboarding documentation.
Requirements:

Required Qualifications

Must be legally authorized to work in the United States.
Minimum 2 years of experience in HR, benefits administration, and/or recruitment support.
Strong organizational skills with the ability to manage high-volume tasks and competing priorities.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong accuracy and attention to detail in data, documentation, and communication.
Ability to handle confidential information with discretion and professionalism.
Excellent written and verbal communication skills.
Reliable remote work environment and stable internet connection.

Preferred Qualifications

Experience working with an ATS.
Familiarity with Benefits and Leave Administration systems
Background supporting multi-site or multi-state HR teams.
Experience maintaining shared document libraries or HR knowledge bases.
Bilingual (English/Spanish).

CORE COMPETENCIES

Builds and maintains professional, service-oriented working relationships.
Communicates clearly, proactively, and empathetically.
Demonstrates accuracy, ownership, and follow-through.
Exercises sound judgment, particularly when handling sensitive information.
Identifies workflow issues and recommends process improvements.

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

Stationary Position: Ability to remain in a seated/desk position for extended periods.
Manual Dexterity: Frequent use of computer, keyboard, phone, and office equipment.
Communication: Ability to exchange accurate information via email, chat, video, and phone.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

Remote/Home Office: Must maintain a professional, confidential, and distraction-free environment suitable for HR work.
Travel requirement: 0–5%, if any.

OUR BENEFITS

Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Paid Holidays and Time Off
401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.