People Strategy & Operations Manager

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.

To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

The People Strategy & Operations role serves as a strategic and operational driver within the People & Culture team, responsible for developing, implementing, and managing initiatives that align to the organization’s business objectives.

This role is a connector across P&C Business Partners and Centers of Excellence, Finance, and cross-functional stakeholders. This position combines elements of project management, strategic planning, operational design, and change management, ensuring that P&C runs efficiently and work is aligned to key initiatives.

What You’ll Do:
Strategic & Operational Leadership

• Support the CHRO in translating P&C strategic priorities into actionable work plans aligned to business goals -- tracking progress and delivery against key milestones.
• Reviews current P&C initiatives and strategically scans the function and broader business for process and delivery improvements. Conduct analysis to identify organizational gaps, strengths, and weaknesses.
• Evaluate and redesign P&C workflows to increase efficiency and effectiveness. Identify opportunities to simplify, standardize, and improve department and cross-departmental processes for greater efficiency and consistency.
• Leads multiple P&C projects simultaneously, defining scope, objectives, and deliverables. Develops and implements P&C project plans, timelines, budgets, and resource allocations. Ensure new or revised P&C initiatives are executed on time, within scope, meet success criteria, and drive continuous improvement.
• Coordinates P&C initiatives across teams including P&C Business Partners, P&C Centers of Excellence, Finance, and other key stakeholders to ensure smooth project delivery. Facilitates seamless collaboration, manages expectations, and ensures transparent communication. Monitors project progress, manages risks, and escalates issues as needed.
• Create and maintain the People & Culture playbook, documenting standard operating procedures (SOPs) and ways of working to ensure consistency, scalability, and alignment across the department.
• Act as a bridge between subject matter experts and stakeholders, translating process and detailed requirements into clear, concise, and user-friendly content.

Workforce Planning & Reporting

• Partners with P&C Business Partners, P&C Centers of Excellence, and business stakeholders to create a framework to align workforce capabilities with the company’s long-term business objectives.
• Support workforce planning processes by reshaping timelines to address gaps, points of overlap, and friction. Supports the development and user training of templates that enable P&C Business Partners and Finance to align staffing and budget priorities.

Change Management & Communication

• Partner with internal communications team, P&C team, and stakeholders to ensure consistent and timely messaging to employees and leaders on enterprise initiatives. Build communication cadence and support execution.
• Coordinate with the Learning & Development team to ensure timely delivery and adoption of leader enablement tools and change resources.

Systems & Continuous Improvement

• Supports HRIS with project management support during the implementation and adoption phase of HR technology and reporting tools. Develops and maintains accurate process and field documentation. Supports related change management and training initiatives.

Who You Are:

• Bachelor’s degree in human resources, business, or related field.
• 5+ years of experience in people operations, people strategy, or project/program management within a dynamic, multi-entity organization.
• Experience supporting the development of an HR Center of Excellence (COE) or similar HR operational infrastructure.
• Experience with change management, organizational transformation, and development of related training and communication plans.
• Demonstrated strength in project management, including experience using project tracking tools.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Teams, SharePoint) and strong Excel skills for data analysis and reporting.
• Experience leveraging BI tools (e.g., Power BI, Tableau) and/or AI-assisted tools to support insights and efficiency.
• Elevated ability to quickly learn and assess internal processes and develop recommendations for efficiency and improvement.
• The ability to develop and deliver content ensures employees and stakeholders can easily understand and apply new systems, tools, or procedures.
• Exceptional attention to detail with the ability to manage multiple priorities, timelines, and stakeholders simultaneously.
• Analytical thinker and problem solver who can translate data into actionable recommendations.
• Strong collaborator with excellent communication and relationship-building skills across all levels of the organization.

Physical Requirements

• Ability to remain in a stationary position for extended periods while working on a computer.
• Ability to move about office locations and event venues as needed to support meetings and projects.
• Occasionally required to lift or carry up to 25 pounds of files, materials, or equipment.
• Must be able to communicate effectively in person, virtually, and via phone/email.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Role may occasionally require extended hours or work outside of standard business times, aligned to project deadlines or organizational events.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.