Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org

Pay Range (depending on experience):

$36.84 - $55.26

.

Job Summary

The Performance Excellence, Senior Specialist is responsible for facilitating process improvement projects with organization-wide impact, using Lean, Six Sigma and other standardized quality improvement tools. They are skilled at breaking major projects into phases that realize gains from changes that can be implemented more quickly and coordinating the roll out of interrelated systemic changes. As an experienced process improvement facilitator, they contribute to the development and delivery of trainings with key insights and examples, practical exercises, and imaginative simulations.

Job Specific Duties and Responsibilities

• Leads complex process improvement initiatives with impact on multiple departments through the full project lifecycle. Capable of moving multiple projects forward simultaneously toward successful implementation. Manage the complementary or competing demands of quality outcomes, patient safety, patient experience, employee concerns, and financial efficiency.
• Coaches others on effective data collection, analysis, and presentation for process improvement and performance management. Provides support, advice, resources, templates, and technical support to leaders throughout the organization applying process improvement principles in their own projects.
• Provides informal coaching and support to co-chairs of Unit Based Teams on process improvement techniques and tips for managing group dynamics in coordination with the Performance Excellence Specialist.
• Writes summaries of projects completed within departmental Unit Based Teams for internal publication.
• Manages data collection and reporting for Unit Based Team program across the organization, including monthly and quarterly recognition.
• Contributes to the development of internal training curricula and delivers training either solo or in collaboration with other Performance Excellence staff.
• Contributes to the development of training and service for outside clients over the coming 2-4 years by proposing service lines, contributing to the development of a business plan, participating in out-reach and market development, and piloting services.
• Serves on the Art Committee to bring the tools of Human Centered Design and advocate for the role of the physical environment in shaping patient experience and efficient workflows.
• Contributes to the assessment of organizational progress to building a Lean culture and conformity to the ISO 9001 standards.
• Supports the development of a culture of excellence by performing research on best practices and provide input to policy writing and training efforts.
• Acts as a support for meetings, activities, surveys and projects as needed.
• Participates in regulatory or accreditation surveys that require demonstration of improvement activities.
• Trains with other functional areas in the Quality Improvement and/or Infection Prevention departments to provide support and redundancy to stabilize operations.
• Performs special projects and other related duties as assigned.

Leadership Responsibilities – (If Applicable)

This position has responsibilities to lead projects that affect the entire organization. They interact with managers, directors and executives to negotiate the scope of projects, to provide project updates, to report on the contributions of individuals with tact, responsibility and fidelity, and to coach leaders on their role in process improvement projects.

In other circumstances, they will be called on to provide coaching and technical assistance with leadership responsibilities such as the design and interpretation of performance measures and discerning the role and appropriate scope for Unit Based Teams.

In addition, this individual will be involved in the design and delivery of curricula for the entire leadership team.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Required Education and Experience

• Bachelor’s degree required. Master’s degree in a relevant field preferred.
• Four to five years of experience applying process improvement methodologies with a demonstrable portfolio of successful implementation in cross-functional projects.
• Experience providing consulting services is desired.
• Training in related disciplines such as High Reliability skills, Project Management, Change Management, Human Centered Design, or other facilitation, coaching or organizational development frameworks, is desired.
• Prior work experience in healthcare is desired.

Required Licenses, Certifications and/or Registrations

• Lean Six Sigma Green Belt certification or equivalent required. Lean Six Sigma Black Belt certification preferred.
• LPN or RN preferred.

Required Knowledge, Skills, Abilities

Required Qualifications

• Must have progressive experience with independently facilitating performance improvement teams utilizing standard tools such as PDSA / PDCA, RCA, FMEA, Rapid Cycle Improvement and others.
• Must have expertise in project management and team facilitation, including the ability to organize and manage multiple projects simultaneously.
• Demonstrates proficiency in applying principles, concepts, and techniques of quality / performance improvement.
• Must have excellent skills in leadership through influence, listening, and problem-solving.
• Ability to quickly develop and maintain productive relationships with team members.
• Knowledge of adult education principles, curriculum design, and instructional methods.
• Excellent oral and written communication skills, including public speaking.
• Must be willing to work collaboratively and independently in a deadline driven environment.
• Ability to project an image of professionalism in communication, appearance, and conduct.
• Must be self-motivated and able to adapt to evolving business needs.
• Ability to complete work assignments accurately, on time and with minimal supervision.
• Mastery of PC skills related to data analysis, data visualization, visual communication and instructional presentations.
• Ability to be cross-trained with other functional areas within the Quality Department.

Preferred Qualifications

• Knowledge of healthcare systems, regulations, accreditation, and licensing requirements.

Work Shift:

All non union, non exempt staff

Working Location:

Elma, Washington

Benefits:

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits offered by SPMC:

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

Additional Information:

• Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.
• Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as:
• Hiking/ walking trails – whether you’re looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world!
• Kayaking – There are many areas that are easily accessible and have beautiful views.
• Nature viewing – Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car)
• Fishing & Hunting – If you’re looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks!
• Other activities – Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn.
• Nearby colleges – Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.

Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital’s programs, activities, services, and employment.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.