Personal Banker

Position Summary: Open accounts, explain and process financial transactions, maintain current records and provide every individual coming in contact with Texas Republic Bank with a satisfying customer service experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Interview prospects and customers to obtain information, explain available financial services such as Savings and Checking accounts, Individual Retirement Accounts, Certificates of Deposit; educate prospects and customers as to the available Treasury Management services offered.
• Assist prospects and customers with completing the new account application; and, is responsible for verifying the accuracy of the information before going through the process of preparing the account documentation required to open the account.
• Completes the account opening process, including checking accounts, savings accounts, Certificates of Deposit, Individual Retirement Accounts and Safe Deposit boxes; this includes taking the initial opening deposit.
• Assists the customer in selecting the additional products and services that best fit each customer's needs based on information provided at account application.
• Follows up with customers after account opening to confirm services selected have been provided; answer any additional questions customer may have. Makes sure the services selected are working for the customer. Offer additional services should there be a need expressed.
• Follow established department and company guidelines to assure files are maintained and kept up to date.
• Answer customer questions and investigates and corrects errors; work with appropriate bank staff as required when research is involved.
• Assist customers with bank inquiries, transfers and on-line banking. Successfully uses these opportunities to educate the customer further in the use of bank offered products and services.
• Admit customers to safe deposit box.
• Work within a team to execute wire transfers of funds.
• Cross-train for daily bookkeeping duties, including but not limited to working rejects, large items, insufficient report, stop pays, charge back, referral items and preparing morning Management Reports.
• Maintain a teller drawer to provide back-up assistance for teller line; follow established guidelines for properly maintaining cash levels and balancing.
• Work within a team to provide assistance to customers for wire transfers, remote deposit capture, external transfers, mobile banking, online banking and ACH.
• Work with other lobby staff to greet those coming into the bank or calling the bank with a friendly, welcoming attitude. Make sure everyone coming in or calling experiences "Banking like it oughta be!"
• Be available to help staff in other branches with daily duties; this may include occasionally working in other bank branches if the need arises.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to work independently and with attention to detail. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Accounting software; Email; Internet software; and Database software.