Personal Banker

Personal Banker - Grand Island

Assist new customers with opening new accounts and/or any changes to their existing accounts. Open and maintain safe deposit boxes. Provide exceptional customer service by greeting and directing all customers to appropriate staff.

Essential Functions:

• Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s) including verification and entry of customer information
• Order Debit cards, checks, foreign currency, endorsement stamps
• Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc.
• Process the renting, accessing and closing of safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs.
• Process account changes, close accounts, investigate unauthorized transactions
• Administrative duties such as type up letters, filing, answer phones, support supervisors, and notary duties.
• All other duties as assigned

Knowledge & Experience:

• Excellent Customer Service skills
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group.
• Experience using Excel and Word software

Education/Training:

• High School Diploma (GED or High School Equivalence Certificate)
• 2 years of banking experience preferred

Hourly full time position with varying hours Monday through Friday 8:00 a.m. – 5:00 p.m. and Saturday rotation.