Personal Banker

Position Summary

The Personal Banker serves as a trusted financial partner to customers by delivering exceptional service, building long-term relationships, and providing personalized banking solutions. In a community bank environment, this role emphasizes local engagement, customer education, and consultative selling while supporting branch operations and compliance standards.

Key Responsibilities

• Build and maintain strong relationships with new and existing customers by understanding their financial needs and goals
• Open and service consumer deposit accounts, including checking, savings, certificates of deposit, and IRAs
• Identify opportunities to recommend appropriate banking products and services such as loans, credit cards, smart cards, digital banking, etc.
• Conduct needs-based conversations and financial reviews to support customer financial well-being
• Process routine transactions and provide account maintenance support accurately and efficiently
• Assist customers with online and mobile banking tools, promoting digital adoption
• Ensure compliance with all bank policies, procedures, and regulatory requirements (BSA, AML, CIP, OFAC, etc.)
• Participate in community events, relationship-building activities, and local outreach as needed
• Collaborate with branch staff to achieve individual and team performance goals
• Maintain confidentiality and professionalism in all customer interactions

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1–3 years of experience in retail banking, financial services, or customer-facing sales role preferred
• Strong interpersonal, communication, and listening skills
• Demonstrated ability to build trust and rapport with customers
• Basic knowledge of consumer banking products and services
• Proficiency with banking systems, Microsoft Office, and digital tools
• Ability to work in a fast-paced, customer-focused environment
• Attention to detail and strong organizational skills

Preferred Qualifications

• Experience in a community bank or local financial institution
• Prior account opening and/or consumer lending experience
• Understanding of regulatory and compliance requirements
• 1-3 years of retail experience is a plus

Core Competencies

• Customer Focus
• Relationship Management
• Ethical Judgment
• Sales & Service Balance
• Community Engagement
• Team Collaboration

Working Conditions

• Office-based branch environment
• Prolonged periods of sitting and computer use
• Occasional lifting of up to 25 pounds
• Flexible scheduling may include occasional evenings or Saturdays

Equal Opportunity Statement

First Exchange Bank is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person