Personal Banker / Financial Services Associate / Teller

At Dallas Capital Bank, we are proud to bring a world-class banking experience that combines new technology with unceasing service to the Dallas metroplex, and the people who make it strong. We take pride in understanding our clients and the time to recognize their needs. Combining years of proficiency with a heart for service, our team is ready to partner with our clients and provide the support and guidance they deserve.

We are centrally located in Dallas at Spring Valley and the Dallas North Tollway.

We're looking for a financial services associate who wants stability, growth opportunity, and an excellent compensation and benefits package and has an outgoing personality that brings enthusiasm and professionalism with a high level of ownership and accountability. The position is designed to conduct teller transactions during high traffic hours to ensure an exceptional client service experience and focus on account opening and servicing during non-peak hours. The expectation is to provide unparalleled client service in welcoming clients and guests, opening and servicing accounts, cross selling a variety of bank services, solving client concerns, as well as conducting teller transactions.

RESPONSIBILITIES:

• Actively sell and cross-sell bank products and services to clients, prospects, officers, directors, and team members.
• Call and set appointments with existing clients and prospective clients.
• Build exceptional rapport with our clients by providing excellence in service. Help clients identify their financial needs through in-person efforts, cold calls, email, and referrals.
• Handle opening and closing a variety of accounts, such as checking, savings, certificates of deposit, individual retirement accounts, money market accounts, and safe deposit box accounts, and review entity documents.
• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verify cash and endorsements, receive proper identification and ensure validity, and identify counterfeit currency.
• Process deposits, withdrawals, cash advances, gift cards, cashier's checks, personal money orders, and various payments.
• Balance ATMs and all cash on hand, drawer activities and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies.

QUALIFICATIONS / SKILLS:

• 1 - 3 years teller experience required, and new accounts experience preferred.
• High school diploma or equivalent work experience.
• Understands and effectively applies selling techniques.
• Strong and assertive communication skills, both verbal and written.
• Excellent customer service skills; must be courteous and professional.
• Ability to prioritize and make on-the-spot decisions.
• Ability to perform a high volume of repetitious work without losing accuracy.
• Knowledge of banking terminology, products, and services.
• Must be team oriented.

F/T HOURS: Monday - Friday; F/T; 40 hours per week; Hours 7am - 5:15pm

Must be flexible with a changing schedule, if needed.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee occupying this position. Duties, responsibilities, and activities may change at any time with or without notice.