Personal Banker / Teller

Founded on a legacy of more than 127 years in banking, a position with First Texas Bank is much more than just a job. The mission of First Texas Bank is to provide superior personal service and technologically sound products delivered by our team of friendly and caring banking professionals.

Here, we're not simply filling roles. We're fostering even greater careers.

Job Overview
Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions/Duties

• Cultivate professional relationships with customers and engage customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
• Open and service deposit accounts.
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud such as receiving deposits and loan payments, cashing checks, processing savings withdrawals, checking withdrawals, cash advances, cash savings bonds and process night deposits and mail deposits direct deposits/inquiries, address changes, bag pick- ups, statement inquiries/prints/pick-ups/holds, closed accounts, temporary checks, account inquiries, transfers, check orders, issue instant issue debit cards, re-pin debit cards, place stop payments on items, online banking enrollments and maintenance resets, questions, etc.
• Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
• Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
• Actively promote teamwork, leading by example and taking initiative to assist others.
• Provide backup and assistance to other retail banking roles and locations, as necessary.
• Model and champion the Bank’s standards for exceptional customer service.
• Enthusiastically support the bank’s values and mission.
• Display a high degree of integrity, trustworthiness, and professionalism at all times.
• Complete all essential training timely.
• Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
• Maintain consistently good punctuality and attendance to work.
• Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

• Knowledge of bank products and services
• Knowledge of bank policies and procedures – and the ability to follow policy and procedure including safety and security procedures
• Critical thinking and communication skills
• Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
• Ability to communicate effectively both verbally and in writing
• Ability to demonstrate team player approach, capable of thriving in a continually changing environment
• Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
• Ability to maintain confidentiality
• Skill in using computer, Bank specific, and Microsoft Office applications necessary to perform essential job functions

Experience Required

• Prior experience in customer service field. Banking or retail sales preferred.
• High school diploma or equivalent
• Demonstrated ability to perform basic math functions accurately and efficiently, including 10 key typing skills
• Excellent communication skills to build lasting relationships with clients and team members
• Prior experience in handling cash transactions while maintaining attention to detail in a fast-paced environment.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

First Texas Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Pay: $37,500.00 - $45,000.00 per year

Benefits:

• 401(k) 5% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person