Personal Injury Case Manager

About the Firm

We are a fast-growing, client-centered personal injury law firm dedicated to delivering exceptional legal services with compassion, efficiency, and strategic advocacy. We handle a broad spectrum of personal injury cases, including auto accidents, premises liability, and wrongful death.

Position Overview

We are seeking a highly organized, detail-oriented, and empathetic Personal Injury Case Manager to join our team. The ideal candidate will be responsible for overseeing a caseload from intake through resolution, ensuring all aspects of the case are progressing timely and that clients are informed and cared for throughout the process.

Key Responsibilities

· Manage a docket of 50–100+ active personal injury cases.

· Maintain regular communication with clients, medical providers, adjusters, and attorneys.

· Assist with case intake and client onboarding, including gathering initial facts and documents.

· Coordinate medical treatment for clients and track medical progress.

· Collect, organize, and summarize medical records and bills.

· Monitor case progress and ensure deadlines, statutes, and follow-ups are met.

· Prepare demand packages for attorney review and submission to insurance companies.

· Assist in settlement negotiations, disbursements, and lien resolution.

· Maintain up-to-date and accurate file notes and documentation in the case management system.

· Support attorneys with trial preparation, mediation, and arbitration as needed.

Qualifications

· Excellent organizational and multitasking skills.

· Extremely high attention to detail and a proactive approach to case flow management.

· Exceptional written and verbal communication skills.

· Empathy and professionalism in all client interactions.

· Minimum 2 years of experience as a case manager in a personal injury law firm preferred.

· Strong understanding of California personal injury law and procedure preferred.

· Experience using case management software, Casepeer, is a strong plus.

· Customer service experience is a strong plus.

· Bilingual (English/Spanish) is a strong plus.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Ability to Commute:

• Downey, CA 90241 (Required)

Ability to Relocate:

• Downey, CA 90241: Relocate before starting work (Required)

Work Location: In person